Operations Management Team PA Support

We are MUFG, a global financial group. We are looking for an Operations Team Personal Assistant Support for the EMEA Operations team in London.

What you'll do:

• Coordinate the smooth running of EMEA Operations by supporting business management activities and ensuring key policy and procedure documents are consistently updated.
• Establish and manage the Operations Balanced Scorecard (BSC), aligning KPIs with local, regional, and global targets while monitoring results and collaborating with stakeholders to deliver outcomes.
• Develop high‑level presentation materials articulating key initiatives for various stakeholders including Town Halls and Senior Executives.
• Lead projects representing EMEA Operations in wider programmes, ensuring effective communication and collaboration across teams.
• Analyse current operational processes to identify areas for improvement, implementing changes that enhance productivity and reduce costs.
• Support cost control management within Operations by tracking expenses, reporting accurately, and challenging costs where necessary.
• Enhance and roll out the Skills Matrix across Operations, ensuring staff capabilities are accurately reflected and developed.
• Maintain and update Operations’ Intranet pages so information remains accurate and accessible for all users.
• Coordinate with key stakeholders to identify relevant performance and risk indicators (both quantitative and qualitative) for producing high‑level management reports.
• Design, develop, and maintain Power BI dashboards and reports, analysing complex data sets to extract trends, patterns, and actionable insights while ensuring data accuracy.

What you bring:

• Demonstrated experience working within regulated environments or organisationally complex settings—ideally within financial services—enabling you to navigate compliance requirements confidently.
• Proven expertise in data analysis with a focus on Power BI tools for creating dashboards and extracting actionable insights from complex datasets.
• Excellent analytical skills combined with critical thinking abilities that allow you to interpret data trends accurately and present findings clearly to non‑technical stakeholders.
• Strong communication skills (verbal and written) enabling you to articulate information effectively across all levels of the organisation including senior executives.
• Advanced proficiency in Microsoft Outlook, PowerPoint, MS Word; capable of producing high‑quality presentation materials tailored for diverse audiences.
• Adaptability and flexibility suited to fast‑paced environments; able to respond quickly to changing priorities while maintaining composure under pressure.
• Exceptional organisational skills with meticulous attention to detail ensuring consistent quality output across all tasks undertaken.
• Ability to exercise discretion when handling sensitive matters; demonstrating professionalism aligned with MUFG’s values of integrity & responsibility.
• Collaborative mindset as a dependable team player who builds positive relationships through excellent interpersonal skills; committed to supporting colleagues at every level.
• Alignment with MUFG’s cultural principles: client centricity, people focus, listening up/speaking up, innovating & simplifying processes.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief, and marriage or civil partnership. We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

The advert will close 17th June 2026.