Vice President, Digital Engineering Services and Solutions Customer Engagement and Communicatio[...] in London

Lead, own and deliver the Digital Engineering Services and Solutions engagement and communications strategy, defining and executing an international communications approach focused on positive change management. This senior role leads brand, identity, communication, engagement and stakeholder management to drive transformation across MUFG business lines.

Responsibilities

• Define, create and implement the Digital Engineering Services and Solutions communications strategy with a strong emphasis on positive change management.
• Direct executive leadership on communication positioning and messaging to ensure narrative resonates across global and diverse environments.
• Enable and lead senior leadership engagement through clear, concise executive messaging and reporting artifacts; manage draft executive communications for board meetings, town halls and executive committees.
• Lead, drive and implement a structured and targeted communications plan for the Digital Engineering Services department, shape executive communications and customer engagement strategies, and determine desirable outcomes; adjust and communicate planned changes as necessary.
• Drive employee engagement through high-impact internal communication and engagement strategies.
• Serve as primary contact and escalation point between Corporate Communications, IT Programme, senior business leaders and users; actively manage messages up and down the organization.
• Introduce, embed and manage internal and external communication channels for the department, ensuring strong and coherent messaging; establish and maintain department branding.
• Lead establishment and governance of communication standards across the Digital Engineering Service and Solutions department, enforcing standards, framework and approval processes.
• Ensure alignment with enterprise communications and branding guidelines.
• Drive adoption and engagement of new technologies through structured communication plans, ensuring messaging aligns with department strategy and priorities.
• Champion an integrated, cross-platform and programme approach to campaigning across the department’s channels; drive promotion, marketing and literature distribution to target audiences.
• Lead and deliver training and education programs for new products and services.
• Engage with business stakeholders to identify pain points and opportunities, feeding back to the department to ensure solutions are implemented.
• Provide feedback and insights into stakeholder preferences to improve products and services; communicate transformation vision, deployment timelines, impacts and user benefits.
• Utilize new channels to ensure key messages reach target audiences within agreed timeframes; manage resistance and concerns to ensure smooth adoption of new products and services.
• Lead risk mitigation for communication gaps and escalation plans for major issues impacting adoption.
• Align with strategic direction of accountable pillars while supporting the broader department.
• Contribute to a culture of inclusion, growth, and dynamic delivery; foster collaboration with internal and external stakeholders and build relations across the organisation.