HR Service Centre, Vice President

Join Mitsubishi UFJ Financial Group (MUFG) as the HR Service Centre Vice President in London. The role reports directly to the Global Head of AskHR and leads a team of analysts, driving operational efficiency, regulatory compliance, and best‑in‑class service delivery across all HR functions.

Responsibilities

• Lead, manage, and develop the HR Service Centre team of three to five analysts, ensuring proficient service delivery to client groups across the organisation.
• Provide oversight, guidance, and escalation support for employee relations matters throughout the employee lifecycle handled by the wider team.
• Champion HR risk management by partnering with 1st and 2nd line of defence teams to identify risks, strengthen controls, and deliver mitigating actions.
• Support the Global Head of AskHR in overseeing controls execution, reporting risk events accurately to senior management, and liaising with Risk and Internal Audit.
• Oversee enhancements resulting from internal or external audit findings while ensuring AskHR tier1 delivery meets regulatory requirements.
• Manage HR vendor relationships by partnering with Procurement to ensure compliance with internal policies and external regulations.
• Drive outsourcing and third‑party risk management processes within HR in collaboration with the Global HR Central Services team.
• Support enterprise‑wide HR projects by facilitating change requirements from a risk controls perspective, including process improvements and Workday integration.
• Coach your team on new or changed processes and protocols, ensuring legislative changes are captured and addressed effectively.
• Prepare and analyse KPI information, reports, and bulletins for senior leadership stakeholders while identifying trends in operational HR data.

Qualifications

• A degree in Business Administration, Human Resources or a relevant field—or equivalent work experience.
• Extensive experience managing teams within shared service environments in financial services or other regulated sectors.
• Broad understanding of HR practices and employment legislation to navigate complex regulatory landscapes.
• Experience managing transactional HR services using CRM/ticketing systems such as Workday Help or ServiceNow.
• Process‑mapping expertise to design efficient workflows that support continuous improvement initiatives.
• Proven ability to oversee transactional HR operational activity within defined processes.
• Expertise in general HR administration functions—including software platforms like Workday—to ensure seamless service delivery.
• Comprehensive understanding of GDPR, FCA regulations, banking standards, and how current legislation impacts employment practices.
• High level of literacy and numeracy for complex letter writing, statistical analysis of performance data, and detailed reporting.
• Clear communication capability paired with strong influencing skills to build trust across diverse stakeholder groups.

Equal Employment Opportunity Statement

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.