AVP Operational Resilience Change Management and Governance Support

This is an Operational Resilience Change Management & Governance Support position based in London. The role involves coordinating change activities, supporting governance forums, ensuring regulatory compliance, and maintaining operational resilience documentation across the EMEA region.

What you'll do

• Support the coordination and administration of operational resilience change activities across EMEA, including triaging change requests and monitoring shared mailboxes.
• Provide assistance at project forums, including minute taking and updating the change management log with accurate, timely information.
• Prepare high‑quality materials for governance forums, ensuring deadlines are met and standards are upheld.
• Track actions, maintain attendance records, update terms of reference documentation, and take minutes for operational resilience committees.
• Administer the operational resilience document repository (e.g., SharePoint) to ensure structured, audit‑ready records.
• Support periodic reviews and maintenance of operational resilience procedures to remain aligned with internal governance and regulatory expectations.
• Track and report on operational resilience gaps and actions, engaging stakeholders to ensure timely closure.
• Contribute to the production, validation, and enhancement of operational resilience management information, including dashboard health checks and status reporting.
• Maintain governance artefacts related to Important Business Services (IBS) and Critical or Important Functions (CIF), ensuring records are accurate and audit‑ready.
• Assist in quality assurance activities across key deliverables, such as IBS/CIF mapping and post‑test reporting, and coordinate annual training requirements.

What you bring

• Demonstrated experience operating within operational resilience, non‑financial risk, or change governance functions in financial services environments.
• Good understanding of EMEA operational resilience regulatory frameworks such as PRA or ECB/DNB expectations.
• Proven ability to translate complex regulatory requirements into practical controls, frameworks, or operating models across large organisations.
• Excellent communication skills for engaging stakeholders at all levels and producing clear written materials for governance forums.
• Strong interpersonal skills to build effective working relationships within a collaborative team environment.
• Exceptional attention to detail for maintaining logs and preparing audit‑ready documentation.
• Calm approach under pressure to perform well during busy periods or tight deadlines.
• Proficiency with Microsoft PowerPoint and Excel for preparing presentations and analysing data.
• Minimum GSE (or equivalent) in core academic subjects; A Level (or equivalent) qualifications preferred.

Benefits

• Flexible working arrangements, ongoing professional training, and support for career development.

EEO & Diversity Statement

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected, and heard. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief, and marriage or civil partnership. We make our recruitment decisions in a non‑discriminatory manner, in accordance with our legal obligations. We are open to considering flexible working requests in line with organisational requirements.