Associate, Customer Relation Team (Japanese speaker)

This role is part of the Japanese Corporate Banking Division for EMEA, a front office division responsible for business development of customers located in the United Kingdom and other demarcated countries in EMEA. The Business Support Department supports these customers with day‑to‑day queries, transaction execution, operational risk management, and compliance.

To provide high quality customer services in the front office managing the day‑to‑day customer interactions, executing the full range of administrative tasks and operating as product experts in order to support customers’ business in collaboration with Relationship Managers. To deliver added value and impacts to customers through direct and/or indirect interaction.

• Liaise with customers at a counterpart level and internal MUFG departments to resolve customers account queries, including but not limited to remittances, loans, fixed deposits, overdrawn transactions within existing credit facilities and minor currency position updates.
• Develop a practical understanding of MUFG systems, procedures and manuals (both regional and Head Office) within general banking, credit facilities, deposits, loans and foreign exchanges, and understand how they link into each system in order to respond to both customers and inter‑offices enquiries smoothly.
• Liaise with customers at a counterpart level to execute deals such as fixed deposits and loans.
• Understand regulatory requirements and liaise with internal divisions to support customers for administrative tasks.
• Analyze customer impacted incidents by the bank attending PDs and communicate the outcome with affected customers in a timely manner.
• Accurately respond to customers and inter‑office deals, remittances and accounts‑related queries to ensure a high level of customer service, building strong customer relationships and improving operational flows.
• Manage the administration tasks related to deal execution and daily routine work following internal processes and procedures to help the team to improve operational efficiency and ensure smooth transaction processes.
• Build relationships throughout MUFG to establish a peer network, gather relevant information and help to ensure effective inter‑offices collaboration.
• Conduct holistic multi‑market analysis using a range of data sources (customer intel, reports from other divisions such as Global Markets Division /research, data and news from Reuters and other news resources) to build financial models that generate customers/market insights to inform decision making.

• Essential: Customer‑facing role experience that worked in a team.
• Preferred: Corporate banking experience.

• Essential: Fluent Business Japanese and English language skill.
• Proficient in Microsoft Office Excel and Word.
• Multitasking.

• Essential degree level and/or relevant industry expertise.

• Logical and accurate analysis.
• Actively proposing effective ideas to drive deals and/or execute processes.
• Effective prioritization and setting clear action plans to achieve goals.
• Effective execution of tasks to achieve goals and solve problems.
• Providing accurate guidance and development advice to team members.
• Managing and motivating the team to a high standard of performance.
• Setting high goals and creating new challenges.
• Demonstrating ownership and adopting an agile and flexible approach to work to achieve the goals.
• Working collaboratively with team members and stakeholders to maximise the performance of the organisation.
• Strong influencing and negotiation skills.
• Acting with integrity and responsibility.
• Coordinating different teams towards the goals by finding common ground.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.