Assistant Vice President, EMEA Operations Service Management

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Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

EMEA Operations has several functions including a) efficient and accurate processing center for users including EMEA offices and London users, b) regional head quarter of operations, c) maintenance of IT for operations, d) Optimization Office. And Optimization Office has two teams including a) Digital transformation for EMEA and b) Operation Service Management which is responsible for planning and execution of further optimization of EMEA operations.

MAIN PURPOSE OF THE ROLE

Contribute to the Branch Services function ensuring appropriate governance framework is maintained in line with IAA / SLA’s between EMEA Operations and EMEA offices. Enhance standardization of end to end operation flow for EMEA Operations. Contribute to various projects for further optimization of EMEA operations as a member of Operation Service Management team including 1) revision of EMEA office network and centralization/outsourcing/offshoring/standardization of EMEA operations, and 2) monitor and improve the quality of EMEA operations.

KEY RESPONSIBILITIES

Contribute to the Branch Services function:

• Create and maintain governance framework procedures with EMEA Branches by preparing monthly Performance Evaluation Meetings, monitoring KPI’s/KRI’s, maintaining IAA’s and escalating issues.
• Keep appropriate issue log using standardized and transparent tool, minutes for PEM meeting.
• Challenge irregular handlings and inefficient operation flows and standardize where possible.
• Function as contact person with regard to any issues and concerns on services provided by service provider including EMEA Operations and offshored/outsourced parties.

Promoting Standardisation/Centralisation initiatives:

• Identify opportunities for standardisation and obtain agreement from internal and external stakeholders.
• Implement process improvements and further standardisation of process between EMEA offices.
• Contribute to further Centralisation projects by gathering available materials to understand current process and system.
• Study and document AS IS model by approaching relevant parties, analyse the result, design and agree with stakeholders on TO BE model.
• Identify necessary tasks to implement TO BE model and create execution plan with line manager.
• Perform identified tasks as per plan within required timeline to contribute to achievement of overall goal of the initiative.
• Manage progress, issues and associated risks and provide status update in a timely manner to ensure visibility of the overall progress.
• Support team members in delivering the planned outputs not only by giving them guidance but from time to time carry out tasks in case of need.

Promoting offshoring/outsourcing initiatives:

• Contribute to the global O & O initiative by supporting team members and delivering on specific project tasks.
• Support MGS (MUFG captive centre in India) in managing the offshored functions.

WORK EXPERIENCE

• Experience of back office operations and/or project management.
• Skill of issue solving, stakeholder management.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential:

• Working knowledge of Microsoft products to Intermediate level (Word, Excel etc.).
• Experience of creating and presenting materials in stakeholder forums (PowerPoint).
• A high degree of accuracy and attention to detail.
• Strong decision-making skills, with excellent communication (written and verbal skills).
• Recognise the need for change and the ability to generate new ideas.

Preferred:

• Data/Business Analysis.
• Operations background in Financial Services.

Education / Qualifications:

Essential:

• Educated to at least GCSE Grade C level or equivalent in Maths & English.
• A Level education or equivalent.

PERSONAL REQUIREMENTS

• Excellent communication skills.
• Results driven, with a strong sense of accountability.
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly.
• Strong decision-making skills, the ability to demonstrate sound judgement.
• A structured and logical approach to work.
• Strong problem-solving skills.
• A creative and innovative approach to work.
• Excellent interpersonal skills.
• The ability to manage large workloads and tight deadlines.
• Excellent attention to detail and accuracy.
• A calm approach, with the ability to perform well in a pressurised environment.
• Strong numerical skills.
• Excellent Microsoft Office skills (Word & Excel).
• A strategic approach, with the ability to lead and motivate your team members.
• Support others in their development and training.
• Nurture excellent relationships across EMEA offices.
• Able to learn new functions quickly and support functions across the team.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

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