Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer queries and ensure top-notch service delivery.
- Company: Join a global financial group focused on empowering people with their assets.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a culture that values continuous improvement and collaboration.
- Why this job: Make a real difference by enhancing customer experiences in a dynamic environment.
- Qualifications: Strong understanding of pensions, regulations, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Overview
Reporting to a Team Manager, the Senior Customer Service Administrator is responsible for handling and processing customer/intermediary queries in line with pre‑determined frameworks. They will also assist with quality checking in line with quality frameworks.
Key Accountabilities and Main Responsibilities
- Build and maintain customer relationships through the full range of administrative tasks.
- Demonstrate sound technical understanding on pensions and regulation.
- Take personal responsibility for resolving customer and intermediary concerns/issues.
- Promote customer and intermediary self‑service through the system navigation support provided.
- Demonstrate adherence to pre‑determined frameworks, and other policies identifying when issues need to be escalated.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.
- Support system and product development with service experience in mind.
- Identify opportunities to drive a culture of continuous improvement.
Senior Customer Service Administrator employer: MUFG Pension & Market Services
Contact Detail:
MUFG Pension & Market Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand how we connect people with their assets and how you can contribute to that mission. Tailor your answers to reflect our goals!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions related to customer service and problem-solving, so you can showcase your skills and experience confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Senior Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Service Administrator role. Highlight your experience with customer relationships and any relevant technical knowledge, especially around pensions and regulations. We want to see how you can bring your unique skills to our team!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've taken personal responsibility for resolving customer issues in the past. We love candidates who can demonstrate their ability to handle queries effectively and promote self-service solutions. Let us know how you’ve made a difference!
Emphasise Teamwork and Flexibility: We value collaboration, so make sure to mention any experiences where you've worked well in a team or adapted to meet changing needs. Show us that you're not just a lone wolf but someone who thrives in a dynamic environment and is ready to support both customers and colleagues.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can fit into our mission.
How to prepare for a job interview at MUFG Pension & Market Services
✨Know Your Stuff
Make sure you brush up on your knowledge of pensions and regulations. The role requires a sound technical understanding, so be prepared to discuss relevant topics and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
This position is all about building and maintaining customer relationships. Think of examples from your past experiences where you've successfully resolved customer issues or improved their experience. Be ready to share these stories!
✨Be Ready to Collaborate
Flexibility and collaboration are key in this role. Prepare to discuss how you've worked with others to meet business needs or improve processes. Highlight any teamwork experiences that showcase your ability to adapt and contribute.
✨Emphasise Continuous Improvement
The company values a culture of continuous improvement. Think about times when you've identified opportunities for enhancement in your previous roles. Be ready to share your ideas on how you can contribute to this culture in the new position.