Legal Transformation & Operations Manager in London

Overview: The Legal Transformation & Operations Manager role is a high-impact role, reporting directly to the General Counsel to shape and deliver a practical transformation agenda that improves how legal work is received, managed, delivered and measured.  You’ll accelerate the Legal function’s transformation through the practical deployment of AI and technology, particularly Harvey, Microsoft Copilot and the wider Microsoft 365 ecosystem, alongside smarter processes, stronger knowledge management and meaningful operational insight. The role holder will have the autonomy and visibility in this hands-on role, to make a genuine difference, working with a global legal team and building a strong enterprise network of AI, technology, data, Risk, Compliance and business colleagues.  In addition, you’ll connect Legal into wider enterprise initiatives, bring relevant ideas into the function and translate them into solutions that work in practice. The Legal Transformation & Operations Manager will join the team in our stunning London office on a hybrid basis, so you’ll need to be within a commutable distance to enable you to join the team each week.  As this is not a role that simply produces strategies or delegates delivery, you’ll be senior enough to bring credibility, judgement and influence, but equally motivated to build the workflows, configure the tools, test the use cases, create the guidance, analyst the data and drive adoption. You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services, joining a network of experienced, innovative and dedicated individuals across multiple teams and countries.  There are numerous opportunities to learn new skills and develop in your career with the support you need to succeed. Benefits: 26 days annual leave, plus a wellbeing day and a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year Parental leave and Gender Transition leave Health, wellbeing and lifestyle rewards and discounts that can be tailored to support you and your family.  Everything from: Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme Appreciate programme: Employee recognition for colleagues demonstrating our values Company Pension Scheme and Life Assurance Employee Assistance Programme Talent Referral Programme Medical insurance Learning & Development – Development opportunities at your fingertips via self-paced learning and access to LinkedIn Learning What you need: As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too.  You will need: •    A legal background, with strong experience in legal operations, legal technology, legal transformation, digital transformation of a closely related discipline •    Demonstrable experience in implementing technology-enabled change, from problem definition and design through build, testing, rollout and adoption •    Hands-on experience using or deploying generative AI, automation, knowledge or workflow tools in a legal, professional services or regulated environment •    The gravitas, judgement and credibility to build and maintain relationships whilst influencing senior stakeholders, combined with the willingness and capability to undertake detailed delivery work personally •    Exceptional analytical and problem solving skills, in addition to excellent verbal and written communication skills, including the ability to translate between legal, technical and business audiences •    Strong project and product delivery skills, with the ability to manage multiple workstreams and move effectively between strategy and execution •    A practical, curious and outcome-focused mindset, with sound judgement on responsible AI, risk and governance It would be highly desirable to have: •    Practical experience with Harvey, Microsoft Copilot and relevant Microsoft 365 tools, or comparable platforms •    Experience supporting a multi-jurisdictional Legal function •    Experience developing AI use cases, prompt libraries, adoption programmes and value measure •    Demonstrable experience establishing knowledge management, matter management or legal self-service capabilities •    An established network across enterprise technology, AI, data, innovation or transformation communities, or a demonstrated ability to build one quickly Day to Day, you will: •    Own and deliver the Legal function’s AI and technology roadmap, with a clear focus on measurable business outcomes, responsible adoption and sustained usage •    Act as the Legal function’s lead practitioner and improve their use of Harvey, Microsoft Copilot and relevant Microsoft 365 tools, identifying and implementing high-value use cases •    Design, build, test and refine AI-enabled workflows for legal research, drafting, review, summarisation, knowledge retrieval, matter support and internal self-service, ensuring we develop connected, intuitive workflows that reduce manual handling, duplication and fragmented information •    Create reusable prompt libraries, playbooks, guardrails, training materials and practical guidance that help lawyers use AI confidently, consistently and responsibly •    Work directly with users to understand pain points, prototype solutions, gather feedback and embed improved ways of working •    Evaluate new legal technology and AI capabilities, distinguish genuine value from market hype, and develop proportionate business cases and implementation plans •    Build and sustain a strong network of AI, technology, data and transformation colleagues across the enterprise •    Track adoption, value and lessons learned, using data and user insight to continuously improve the Legal technology portfolio •    Improve collaboration, document management, search, knowledge access and reporting through better use of existing enterprise platforms. •    Build or coordinate practical proofs of concept and move successful solutions into repeatable, governed processes, partnering with Technology, Information Security, Privacy, Risk and Procurement teams to support appropriate governance, integration and deployment •    Assess the current Legal operating model and create a prioritised, deliverable transformation roadmap •    Design and implement streamlined legal intake, triage, matter management and workflow processes •    Simplify processes and remove unnecessary friction while maintaining appropriate legal, regulatory and information governance controls •    Establish operational disciplines that improve consistency, scalability and stakeholder experience across jurisdictions •    Create and maintain a practical legal knowledge framework covering precedents, playbooks, templates, guidance and lessons learned, using technology tools to improve how legal knowledge is captured, structured, found, maintained and reused •    Develop appropriate self-service resources that help the business resolve routine needs while ensuring effective escalation of higher-risk matters and building habits and governance that keep knowledge current, trusted and easy to use •    Represent the Legal function in relevant enterprise forums, pilots and working groups, and bring useful capability and learning back into Legal •    Translate between lawyers, technologists and business stakeholders, turning complex requirements into workable solutions •    Develop practical communications, demonstrations, training and adoption plans that build confidence and change behaviour, creating momentum through visible delivery, constructive challenge and a pragmatic test-and-learn approach The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs