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- Tasks: Lead customer service initiatives and provide technical expertise in DC pensions.
- Company: Global financial services provider based in Liverpool.
- Benefits: Competitive salary, professional development, and a dynamic team environment.
- Why this job: Shape customer experiences and make a real difference in the pensions sector.
- Qualifications: CF1 and FA2 qualifications with over 5 years of DC pensions experience.
- Other info: Join a collaborative team focused on customer-centric solutions.
The predicted salary is between 36000 - 60000 £ per year.
A global financial services provider in Liverpool seeks a skilled individual to provide technical expertise in customer service for DC pensions. Responsibilities include investigating complaints, offering training, and ensuring customer-centric solutions.
Candidates should hold CF1 and FA2 qualifications, have over 5 years of experience in DC pensions, and possess strong analytical and interpersonal skills. This position represents an opportunity for those looking to shape customer experiences within a dynamic team environment.
DC Pensions Technical & Process Lead in Liverpool employer: MUFG Pension & Market Services
Contact Detail:
MUFG Pension & Market Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DC Pensions Technical & Process Lead in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those with experience in DC pensions. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Think of real-life examples where you've tackled complaints or trained others, as these will showcase your expertise and fit for the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to keep yourself top of mind for the hiring team.
We think you need these skills to ace DC Pensions Technical & Process Lead in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in DC pensions and showcases your CF1 and FA2 qualifications. We want to see how your skills align with the role, so don’t be shy about emphasising your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service in DC pensions and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, make sure to include examples of how you've used these skills in past roles. Whether it’s resolving complaints or improving processes, we want to know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MUFG Pension & Market Services
✨Know Your DC Pensions Inside Out
Make sure you brush up on your knowledge of DC pensions, especially the technical aspects. Be prepared to discuss specific cases or scenarios where you've successfully resolved customer issues or improved processes.
✨Showcase Your Analytical Skills
Since strong analytical skills are crucial for this role, come ready with examples of how you've used data to drive decisions or improve customer service. Think about metrics you've tracked and how they influenced your approach.
✨Demonstrate Your Interpersonal Skills
This position requires excellent interpersonal skills, so be prepared to share stories that highlight your ability to communicate effectively with customers and colleagues. Practice active listening during the interview to show you're engaged.
✨Prepare Questions That Matter
Have a few thoughtful questions ready about the company's approach to customer service in DC pensions. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
