At a Glance
- Tasks: Handle customer enquiries via phone and email, providing top-notch service.
- Company: Join a leading firm focused on exceptional customer experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with a focus on personal development.
- Why this job: Make a difference by helping clients and building lasting relationships.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations.
Key Accountabilities and Main Responsibilities
- You will be handling our customer enquiries via telephone, email and letter, providing a great customer experience.
- The role will require you to meet our customer expectations by providing a market leading customer centric service that builds excellent relationships.
- Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity.
- Build and maintain relationships through the delivery of customer requests within set standards.
- Take personal responsibility for meeting deadlines and resolving customer concerns.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
- Customer centric mindset and experience of working in customer service / administration.
- Ability to work to a high level of accuracy and deliver the best customer service.
- Demonstrate a flexible approach towards changing business needs.
- Professional attitude.
- Good IT skills.
- Good standard of education - Maths and English GCSE grade C+
Customer Service Representative, R&SS in Liverpool employer: MUFG Pension & Market Services
As a Customer Service Representative at our company, you will be part of a dynamic team that prioritises exceptional customer experiences in a supportive and collaborative environment. We offer comprehensive training and development opportunities to help you grow your skills and advance your career, all while enjoying a flexible work culture that values your contributions. Located in a vibrant area, our workplace fosters a sense of community and encourages a healthy work-life balance, making it an excellent choice for those seeking meaningful employment.
Contact Details:
MUFG Pension & Market Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative, R&SS in Liverpool
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help you tailor your responses to show how you align with their customer-centric approach.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you would handle difficult customers or resolve complaints effectively.
✨Tip Number 3
Show off your communication skills! Whether it’s through a phone call or an email, make sure you convey your thoughts clearly and professionally. Remember, this role is all about building relationships.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Service Representative, R&SS in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how you've handled enquiries and built relationships in the past, so don’t hold back on those examples!
Showcase Your Skills:Emphasise your IT skills and any relevant qualifications, like your GCSEs in Maths and English. We’re looking for accuracy and professionalism, so let us know how you meet these standards.
Demonstrate Empathy:In your application, share instances where you’ve shown care and empathy towards customers. We value a customer-centric mindset, so let us see how you’ve gone the extra mile to resolve concerns.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MUFG Pension & Market Services
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to provide a great customer experience and be ready to share examples from your past roles where you demonstrated care and empathy towards customers.
✨Showcase Your Communication Skills
Since you'll be handling enquiries via phone and email, practice articulating your thoughts clearly. During the interview, be prepared to answer questions in a way that reflects your ability to communicate effectively and build relationships with clients.
✨Demonstrate Flexibility
Be ready to discuss how you've adapted to changing business needs in previous roles. Companies value candidates who can pivot and adjust their approach based on customer demands, so have a few examples at the ready.
✨Highlight Your IT Proficiency
Make sure to mention your IT skills during the interview. Familiarity with customer service software or tools can set you apart, so if you have experience with any relevant systems, be sure to bring it up!
