Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service in a dynamic contact centre.
- Company: Join a global financial group committed to empowering futures and connecting people.
- Benefits: Enjoy 26 days of annual leave, plus extra days for wellbeing and volunteering.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Previous supervisory experience in a contact centre and excellent customer service skills.
- Other info: Opportunities for skill development and career progression in a vibrant city centre office.
The predicted salary is between 36000 - 60000 £ per year.
A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
The Operations Supervisor, Contact Centre will be based on a full-time basis from our stunning city centre office in Leeds, with the possibility of some hybrid working upon successful completion of your probationary period. You will lead a team of Customer Service Representatives ensuring high quality service is always provided to our clients and customers. You will need to demonstrate excellent customer service skills and a positive, flexible attitude. The successful candidate must have previous, demonstrable supervisory experience within a Contact Centre to be successful in this role.
You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.
Benefits: 26 days annual leave, plus a wellbeing day, a volunteer day.
Supervisor, Customer Service in Leeds employer: MUFG Pension & Market Services
Contact Detail:
MUFG Pension & Market Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor, Customer Service in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role at MUFG.
✨Tip Number 2
Prepare for the interview by researching MUFG’s values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with our mission of connecting people with their assets.
✨Tip Number 3
Practice your customer service scenarios! As a Supervisor, you’ll need to showcase your leadership and problem-solving skills. Think of examples from your past experience that highlight your ability to lead a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the MUFG family.
We think you need these skills to ace Supervisor, Customer Service in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supervisor, Customer Service role. Highlight your supervisory experience in a Contact Centre and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our team. Share specific examples of how you've provided excellent customer service and led teams effectively. Keep it engaging and personal!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use your application to show us how your previous experiences have prepared you for this role. We want to see your positive attitude and flexibility in action!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MUFG Pension & Market Services
✨Know the Company Inside Out
Before your interview, take some time to research MUFG and its operations. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Supervisory Skills
Since the role requires demonstrable supervisory experience, prepare specific examples from your past roles where you successfully led a team. Highlight how you handled challenges, motivated your team, and ensured high-quality service.
✨Emphasise Customer Service Excellence
As a Supervisor in Customer Service, it’s crucial to demonstrate your commitment to exceptional customer experiences. Be ready to discuss your approach to resolving customer issues and how you’ve trained your team to maintain high service standards.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and opportunities for growth within MUFG. This shows that you’re not just interested in the job, but also in how you can contribute to and grow with the company.
