At a Glance
- Tasks: Lead change in systems, optimise processes, and enhance customer experience.
- Company: Join MUFG, a global financial group empowering brighter futures.
- Benefits: 26 days leave, health perks, employee recognition, and flexible working.
- Other info: Dynamic team environment with endless career development opportunities.
- Why this job: Make a real impact on customer journeys and operational excellence.
- Qualifications: Experience in financial services and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
The global, digitally enabled MUFG group empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Overview
The Senior Operations Specialist will join the team on a hybrid basis from our central Leeds office, so you will need to be within a commutable distance to enable you to be in the office each week. You will be a highly knowledgeable, proactive technical and change specialist, developing deep expertise across end-to-end processes, systems and products and acting as a trusted advisor to stakeholders, ensuring solutions are aligned with customer needs, regulatory requirements and business objectives.
The role holder will act as a critical advisor to and member of the Strategic Change Programme, ensuring critical thinking skills are applied to proposed solutions, which will ensure smooth customer journeys and operational excellence are delivered. You’ll be an Operations expert – systems, processes, products – as well as a strategic thinker who is able to challenge the status quo, understand market drivers and future state TOM and confidently put your view forward to influence broader thinking and plans.
You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.
Benefits
- 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year
- Health, wellbeing and lifestyle rewards that can be tailored to support you and your family.
- Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme
- Appreciate programme: Employee recognition programme
- Company Pension Scheme
- Medical insurance
- Life Assurance
- Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
The skills you’ll need
- Strong, demonstrable experience within financial services, for example investments, banking, dealing and payments
- Demonstrated expertise in process analysis, improvement or transformation
- A deep understanding of customer journeys and operational workflows
- Exceptional verbal and written communication skills, with an ability to build and maintain strong working relationships with a variety of stakeholders at all levels
- An ability to quickly learn complex processes and translate them into actionable insights
- Resilience, adaptability, agility and a curious and proactive personality, with a willingness to dive deep to understand processes
- Customer-focused thinking with an analytical mindset, attention to detail and problem-solving capability
- Experience with process mapping and MI reporting tools, e.g. Power BI, Visio and PM tools
- An ability to feel comfortable working in a fast-paced environment with evolving priorities
- Lean Six Sigma or continuous improvement experience
- Exposure to digital transformation or automation initiatives
- Knowledge of risk, controls and regulatory considerations
Day to Day
- Lead and support future-focused change to systems development, process optimisation, transformation and customer experience
- Identify opportunities to streamline workflows, reduce inefficiencies and improve service delivery
- Analyse customer journeys to ensure processes are intuitive, compliant and customer centric
- Provide input into solution design, ensuring practicality and operational readiness
- Successfully deliver change projects and improvement initiatives to enable a positive impact on customer experience and journey outcomes
- Act as the primary subject matter expert, providing guidance and insight on operational processes, risks and improvements
- Document processes, controls and procedures, ensuring they are clear, up-to-date and aligned with best practice
- Support the implementation of new initiatives, systems and regulatory changes
- Monitor outcomes and performance metrics to drive continuous improvement
- Collaborate with cross-functional teams, including Operations, Technology, Risk & Compliance and Change Management
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Senior Operations Specialist in Leeds employer: MUFG Pension & Market Services
MUFG is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in their careers while making a meaningful impact in the financial services sector. With a strong focus on employee well-being, professional development, and a supportive environment, team members benefit from generous leave policies, tailored health rewards, and opportunities for continuous learning and growth. Located in the vibrant city of Leeds, employees enjoy a hybrid working model that promotes work-life balance and collaboration within a network of innovative professionals dedicated to delivering world-class solutions.
Contact Details:
MUFG Pension & Market Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Specialist in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at MUFG on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Senior Operations Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of financial services and operational workflows. Be ready to discuss how you've improved processes in the past and how you can bring that expertise to MUFG.
✨Tip Number 3
Showcase your analytical mindset! During interviews, share specific examples of how you've used data insights to drive improvements in customer journeys or operational efficiency. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the MUFG team.
We think you need these skills to ace Senior Operations Specialist in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Operations Specialist. Highlight your experience in financial services and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that align with the responsibilities mentioned in the job description. Let us know what makes you tick!
Showcase Your Analytical Skills:Since the role requires strong analytical abilities, make sure to highlight any experience you have with process analysis or improvement. We love seeing how you've tackled complex problems in the past and what insights you've gained from them.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows us you’re keen on joining our team at MUFG!
How to prepare for a job interview at MUFG Pension & Market Services
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services, especially in areas like investments and banking. Be ready to discuss your experience with process analysis and improvement, as this role requires a deep understanding of customer journeys and operational workflows.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your analytical mindset and problem-solving capabilities. Think about times when you've streamlined workflows or improved service delivery, and be ready to share these stories during the interview.
✨Communicate Clearly
Exceptional verbal and written communication skills are key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex processes. Remember, you’ll need to build strong relationships with various stakeholders.
✨Be Adaptable and Curious
Demonstrate your resilience and adaptability by sharing experiences where you've thrived in fast-paced environments. Show your curiosity by asking insightful questions about the company’s operations and future initiatives, which will reflect your proactive personality.
