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For Companies At a Glance
- Tasks: Lead the Share Plans team, ensuring smooth operations and exceptional client service.
- Company: Join a dynamic company in central Leeds with a focus on employee wellbeing.
- Benefits: Enjoy 26 days annual leave, health perks, and a supportive work environment.
- Why this job: Make a real impact by managing a team and driving operational improvements.
- Qualifications: 2+ years of people management experience and strong communication skills.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Fixed Term Manager, Share Plans will join the Share Plans team on a hybrid basis from our stunning office in central Leeds. You’ll manage the Share Plans Operational team, responsible for all contact with clients and participants of Employee Share Plans and for maintaining general administration work for the clients’ records. The role is a people manager position with regulatory responsibilities and a 12‑month fixed term.
Benefits
- 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year
- Health, wellbeing and lifestyle rewards tailored to support you and your family: Employee Assistance Programme, Discounts on retail and socialising, Travel and technology, cycle2work scheme, gym and fitness subscriptions
- Employee recognition programme
- Company Pension Scheme
- Medical insurance
- Life Assurance
- Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
What you need
- At least 2 years’ demonstrable, successful, people management skills with the ability to manage, guide and support a team whilst providing clear direction
- Exceptional verbal and written communication skills with the ability to build and maintain relationships with a variety of stakeholders at all levels
- Professionalism, demonstrated through an in‑depth understanding of excellent customer service
- Exceptional attention to detail, ensuring accuracy and a ‘right first time’ approach for you and the team
- Outstanding time‑management skills, flexibility and the ability to manage a variety of processes independently
- Strong problem‑solving skills, with the ability and capability to resolve complex issues independently while serving as a point of escalation for others
- A team player, consistently promoting a strong team ethic, with the willingness to take on additional responsibilities
- Commitment, resilience, agility and the drive and desire to proactively improve yourself, evidenced from previous role(s)
Day to Day (Responsibilities)
- Ensure controls are in place within the Share Plans team to adhere to end‑to‑end processes
- Manage and support the team through transitional change, new process implementation and ensuring high standards are maintained and controlled
- Proactively support the transformation and change journey, working with the business to propose and implement operational improvements
- Plan, monitor and coordinate workflow for the team, ensuring work is processed in a timely and efficient manner, taking remedial action when required to maintain internal and external SLAs
- Ensure processes are current, consistent, documented and reviewed on a regular basis
- Provide high‑quality Management Information to identify key trends and issues, regularly reviewing all KPI and KRI metrics and offering analysis and plans to address any identified trends
- Carry out root cause analysis on errors, complaints and incident reports to reduce risk and improve processes and customer experience
- Provide an exceptional service to colleagues and the business in general, ensuring strong working relationships with other departments
- Coach and develop the team to grow their skills, competency and behaviours, achieving required standards of competency and embodying the ‘together we achieve’ MPMS statement
- Ensure full compliance with internal and external procedures and FCA CASS rules, identifying key risks and proposing mitigation steps to manage these risks
- Ensure key controls are completed within agreed timescales and any highlighted issues are addressed and resolved
Manager, Share Plans in Leeds employer: MUFG Pension & Market Services
Contact Detail:
MUFG Pension & Market Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Share Plans in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Manager, Share Plans role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show how your people management skills and customer service expertise align with their values. Tailor your answers to reflect their needs!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We suggest focusing on your problem-solving skills and how you’ve managed teams in the past. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. We recommend mentioning something specific from your conversation to remind them of your great fit for the role.
We think you need these skills to ace Manager, Share Plans in Leeds
Some tips for your application 🫡
Show Off Your People Skills: Since this role is all about managing a team, make sure to highlight your people management experience. Share specific examples of how you've guided and supported your team in the past, and how you’ve built strong relationships with stakeholders.
Nail the Communication Part: Exceptional verbal and written communication skills are key for this position. When crafting your application, use clear and concise language. Don’t forget to showcase any experiences where you’ve successfully communicated complex information to different audiences.
Attention to Detail is a Must: We’re looking for someone who has a ‘right first time’ approach. Make sure your application is free from typos and errors. You might even want to include an example of a time when your attention to detail made a difference in your work.
Be Proactive About Improvement: This role involves transformation and change, so show us how you’ve proactively improved processes in your previous roles. Share specific instances where you identified issues and implemented solutions that benefited your team or organisation.
How to prepare for a job interview at MUFG Pension & Market Services
✨Know Your Stuff
Make sure you understand the ins and outs of share plans and employee benefits. Brush up on relevant regulations and compliance standards, especially FCA CASS rules. This will show that you're not just a people manager but also someone who knows the technical side of things.
✨Showcase Your People Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you guided your team through changes or resolved conflicts. Highlight your ability to build relationships with stakeholders at all levels, as this is crucial for the role.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your analytical skills and your approach to complex issues.
✨Emphasise Your Attention to Detail
Since accuracy is key in this role, prepare to talk about how you ensure high standards in your work and your team's output. Share examples where your attention to detail made a significant difference, whether in managing records or delivering exceptional customer service.
