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- Tasks: Provide hardware and software support while managing user queries and support tickets.
- Company: Global financial services provider based in Leeds with a strong focus on teamwork.
- Benefits: Comprehensive benefits package including annual leave and healthcare support.
- Other info: Great opportunity for career growth in a supportive workplace.
- Why this job: Join a dynamic team and enhance service delivery in a fast-paced environment.
- Qualifications: At least 2 years of deskside support experience and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A global financial services provider in Leeds is looking for a Deskside Support Engineer to provide hardware and software support. This full-time role involves managing support tickets, engaging with users, and collaborating with IT teams to enhance service delivery.
Applicants should have at least 2 years of deskside support experience and exceptional communication skills.
The position offers a comprehensive benefits package, including annual leave and healthcare support.
Deskside IT Engineer — End-User Computing in Leeds employer: MUFG Pension & Market Services
Contact Detail:
MUFG Pension & Market Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside IT Engineer — End-User Computing in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in deskside support. They might have insider info on job openings or even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on common deskside support scenarios. Think about how you'd handle specific user issues and be ready to share your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing technical issues. Remember, it's not just about fixing problems; it's about helping users feel supported.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Deskside IT Engineer — End-User Computing in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your deskside support experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing IT support and how you can contribute to our team. Keep it engaging and personal – we love to see your personality!
Show Off Your Communication Skills: Since this role involves engaging with users, make sure your application reflects your exceptional communication skills. Whether it’s in your CV or cover letter, let us know how you effectively communicate technical information to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MUFG Pension & Market Services
✨Know Your Tech Inside Out
Make sure you brush up on your hardware and software knowledge. Be ready to discuss common issues you've resolved in the past and how you approached them. This will show that you have the hands-on experience they’re looking for.
✨Show Off Your Communication Skills
Since this role involves engaging with users, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable. Clear communication can set you apart from other candidates.
✨Familiarise Yourself with Support Ticket Systems
If you’ve used any specific ticketing systems before, be prepared to talk about your experience. If not, do a bit of research on popular ones like ServiceNow or JIRA. Understanding how these systems work will demonstrate your readiness for the role.
✨Prepare Questions for Them
Think of insightful questions to ask about their IT team and support processes. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you. Plus, it makes for a more engaging conversation!