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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive continuous improvement.
- Company: Prominent financial services company in Leeds with a commitment to excellence.
- Benefits: Competitive benefits including annual leave, health rewards, and professional development.
- Why this job: Join a dynamic team focused on career progression and making a real impact.
- Qualifications: Demonstrable supervisory experience and strong communication skills.
- Other info: Exciting opportunity for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A prominent financial services company in Leeds is looking for an Operations Supervisor for its Contact Centre. The role involves leading a team of customer service representatives, ensuring exceptional service, and fostering a culture of continuous improvement.
Candidates must have demonstrable supervisory experience and strong communication skills.
The company offers competitive benefits including annual leave, health rewards, and professional development opportunities. Join a team committed to excellence and career progression.
Customer Service Operations Lead – Contact Centre (Leeds) employer: MUFG Pension & Market Services
Contact Detail:
MUFG Pension & Market Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operations Lead – Contact Centre (Leeds)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on our supervisory experience and how we’ve improved team performance in the past.
✨Tip Number 3
Showcase our leadership skills during the interview. Share specific examples of how we’ve motivated teams and handled challenges in customer service.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Customer Service Operations Lead – Contact Centre (Leeds)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and communication skills. We want to see how you've led teams and improved service in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Operations Lead role. Share specific examples of how you’ve fostered a culture of continuous improvement in past positions.
Showcase Your Passion for Customer Service: We love candidates who are genuinely passionate about customer service. In your application, let us know what exceptional service means to you and how you’ve gone above and beyond to deliver it in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at MUFG Pension & Market Services
✨Know the Company Inside Out
Before your interview, do some homework on the financial services company. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Operations Supervisor, you'll need to demonstrate your supervisory experience. Prepare specific examples of how you've led teams in the past, tackled challenges, and improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Confidently
Strong communication skills are a must for this role. Practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions with a friend or in front of a mirror to boost your confidence and ensure your answers flow smoothly.
✨Emphasise Continuous Improvement
The company values a culture of continuous improvement. Be ready to discuss how you've implemented changes in previous roles to enhance customer service. Think about specific initiatives you've led or contributed to that resulted in measurable improvements.
