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- Tasks: Lead a dynamic team in asset reunification and ensure top-notch client service.
- Company: Join a global leader in pension and market services with a supportive culture.
- Benefits: Enjoy 26 days annual leave, health perks, and flexible working options.
- Other info: Countless opportunities for personal growth and skill development await you.
- Why this job: Shape your career while making a real impact in a collaborative environment.
- Qualifications: Team leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Administration Team Leader will be based on a hybrid basis from our city centre office in Leeds. This means you’ll need to live within a commutable distance to enable you to be in the office with your colleagues each week.
You will be based within our Operational Administration Team, focusing on Asset Reunification, providing supervisory oversight and guidance for teams carrying out services for clients and their shareholders. You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.
Benefits:
- 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year
- Health, wellbeing and lifestyle rewards that can be tailored to support you and your family, including Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions
- Appreciate programme: Employee recognition programme
- Company Pension Scheme
- Life Assurance
- Medical Insurance
- Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
What you need:
- Team Leader/supervisory experience, or a willingness to step up into a role leading a team
- Excellent knowledge of Excel, Word and Outlook
- Demonstrable customer service experience
- Exceptional verbal and written communication skills with the ability to build and maintain relationships with a variety of stakeholders and colleagues
- Experience coaching, leading, developing and supporting a team
- Experience within the stocks and shares industry would be advantageous
- To consistently demonstrate integrity, professionalism and respect with colleagues, clients and customers
- Excellent attention to detail, ensuring accuracy and a ‘right first time’ approach for you and your team
- Outstanding time management skills, showcasing flexibility and the ability to manage various processes independently
- Integrity, professionalism and respect, along with strong problem-solving capability and the ability to resolve complex issues whilst serving as a point of escalation for others within the wider team.
Day to Day, you will:
- Support the Asset Reunification processing and general administration work involved, working closely with other business areas to provide the very highest level of client-branded customer service
- Ensure the team carry out their respective daily functions in order to meet deadlines, deliver and maintain a high quality, accurate and outstanding customer service at all times
- Oversee the general administration work of the team on a day-to-day basis, providing hands-on assistance and technical guidance where necessary
- Work with the senior management team to plan, monitor and coordinate workflow, ensuring work is processed in a timely and efficient manner and taking remedial action where required in order to maintain internal and external imposed SLA’s at all times
- Ensure full compliance with internal external procedures and FCA regulations, including CASS and MiFID II rules
- Maintain regular quality control reviews with your team, recommending areas for improvement and showing a willingness to work with stakeholders to ensure enhancements are fulfilled
- Monitor complaints, incident reports and other MU and key controls to ensure that the integrity of MUFG Pension & Market Services and its clients are upheld and escalation is timely, providing solutions where necessary
- Monitor the performance and effectiveness of the teams at both team and individual level and identify any training and development needs to ensure high levels of competence
- Develop and maintain expert knowledge of our products and procedures, ensuring this knowledge is always current
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Administration Team Leader in Leeds employer: MUFG Pension & Market Services
Contact Detail:
MUFG Pension & Market Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Team Leader in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team and the company as a whole.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. The more comfortable we are with our answers, the more confident we’ll feel during the actual interview.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way in keeping us top of mind for the hiring team. Plus, it shows our enthusiasm for the role!
We think you need these skills to ace Administration Team Leader in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your team leadership experience and any relevant customer service roles to show us you’re the right fit for the Administration Team Leader position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our needs. Share specific examples of your supervisory experience and how you've successfully led teams in the past.
Showcase Your Communication Skills: Since exceptional verbal and written communication is key, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at MUFG Pension & Market Services
✨Know Your Stuff
Make sure you brush up on your knowledge of Excel, Word, and Outlook. Since the role involves a lot of administration and oversight, being able to demonstrate your proficiency in these tools will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or provided guidance. Highlight your ability to coach and develop others, as this is crucial for the Administration Team Leader role.
✨Communicate Clearly
Exceptional verbal and written communication skills are a must. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've built relationships with stakeholders in previous roles.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've resolved complex issues. This will showcase your problem-solving capabilities and your ability to maintain professionalism and integrity under pressure.