At a Glance
- Tasks: Manage IT support tickets and drive service improvements in a dynamic environment.
- Company: Join a leading financial services firm with a focus on innovation and teamwork.
- Benefits: Enjoy discounts, gym memberships, medical insurance, and generous parental leave.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make a real impact by solving tech issues and enhancing user experiences.
- Qualifications: 2+ years of deskside support experience and strong customer service skills.
The predicted salary is between 36000 - 60000 £ per year.
Appreciate programme: Employee recognition programme
Company Pension Scheme
Medical insurance
Life Assurance
Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
What you need
- Demonstrable knowledge of build systems on SCCM and Intune mobile device management as a technically skilled Deskside Support Engineer
- An engaging and customer focused attitude, with proven customer service skills
- Exceptional verbal and written communication skills, with an ability to communicate technical information clearly, to non‑technical stakeholders whilst setting expectations and providing reassurance
- Confidence, determination, resilience and the can‑do attitude needed to multi‑task and self‑manage in an ever‑changing environment
- The ability to think logically, with a structured approach to troubleshooting in complex environments
- Experience of working with the wider IT teams in a business (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management), in an ITIL process driven environment
- A minimum of 2 years’ deskside support experience, with demonstrable knowledge of the asset lifecycle, including builds, deployments, returns and decommissioning
Day to Day, you will
- Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management
- Take ownership of support tickets and the associated regular updates to ensure users and other IT support teams are informed and escalating issues when required
- Contribute to and maintain technical documentation in the knowledge management database
- Drive service improvement by developing documentation detailing processes and procedures
- Proactively support the investigation of problems and identify workarounds, fixes and root causes, supporting Disaster Recovery activities as required
- Effectively manage relationships with users, colleagues in other IT support teams and 3rd party partners
- Engage with the Service Delivery Team and third‑part service providers
- Proactively support major incident management activity to return impacted systems to service as quickly as possible
The above list of key accountabilities is not an exhaustive list and may change from time‑to‑time based on business needs.
Seniority level: Associate
Employment type: Full‑time
Job function: Information Technology
Deskside Support Engineer employer: MUFG Pension & Market Services
MUFG Pension & Market Services is an exceptional employer that prioritises employee development and a collaborative work culture. With a strong focus on quality assurance, team members are encouraged to grow through training and coaching opportunities, all while working in a dynamic environment that values innovation and customer service excellence.
Contact Details:
MUFG Pension & Market Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MUFG Pension & Market Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MUFG Pension & Market Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MUFG Pension & Market Services!
✨Direct Apply to MUFG Pension & Market Services
Let's not forget to apply directly through the MUFG Pension & Market Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MUFG Pension & Market Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MUFG Pension & Market Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MUFG Pension & Market Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
