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- Tasks: Handle customer enquiries via phone and email, ensuring a top-notch experience.
- Company: Global financial group focused on connecting people with their assets.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Fast-paced environment with a focus on teamwork and personal development.
The predicted salary is between 28800 - 43200 £ per year.
A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations.
Key Accountabilities and Main Responsibilities- You will be handling our customer enquiries via telephone, email and letter, providing a great customer experience.
- The role will require you to meet our customer expectations by providing a market leading customer centric service that builds excellent relationships.
- Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity.
- Build and maintain relationships through the delivery of customer requests within set standards.
- Take personal responsibility for meeting deadlines and resolving customer concerns.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes- Customer centric mindset and experience of working in customer service / administration.
- Ability to work to a high level of accuracy and deliver the best customer service.
- Demonstrate a flexible approach towards changing business needs.
- Professional attitude.
- Good IT skills.
- Good standard of education - Maths and English GCSE grade C+
Customer Service Representative employer: MUFG Pension & Market Services
Contact Detail:
MUFG Pension & Market Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, why not do some mock calls with a friend? This will help you get comfortable and show off your customer-centric mindset when it counts.
✨Tip Number 3
Show your personality! When you get that interview, let your passion for customer service shine through. Share stories that demonstrate your empathy and ability to build relationships with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your customer-centric mindset and any relevant experience you have in customer service or administration. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since you'll be dealing with customer enquiries via email and phone, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to show a bit of personality – we love a friendly tone!
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer concerns in the past. We’re looking for candidates who can take personal responsibility and demonstrate care and empathy for customers, so make sure to include those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at MUFG Pension & Market Services
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you demonstrated care, empathy, and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to handle customer enquiries effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. You can even paraphrase the question back to the interviewer to confirm your understanding before responding.
✨Prepare Questions for Them
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions that demonstrate your interest in the role and the company. For example, ask about the team dynamics or how success is measured in the customer service department.
