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For Companies At a Glance
- Tasks: Handle customer enquiries via phone and email, ensuring a top-notch experience.
- Company: Join MUFG, a global leader in financial services, empowering clients with innovative solutions.
- Benefits: Enjoy a full-time role with competitive salary and opportunities for growth.
- Why this job: Be part of a supportive team that values customer care and personal development.
- Qualifications: GCSEs in Maths and English at grade C+; customer service experience is a plus.
- Other info: Flexible working environment with a focus on collaboration and meeting customer needs.
The predicted salary is between 22000 - 29000 £ per year.
Join to apply for the Customer Service Representative role at MUFG Pension & Market Services
A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Overview
This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations.
Key Accountabilities and Main Responsibilities
- You will be handling our customer enquiries via telephone, email and letter, providing a great customer experience.
- The role will require you to meet our customer expectations by providing a market leading customer centric service that builds excellent relationships.
- Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity.
- Build and maintain relationships through the delivery of customer requests within set standards.
- Take personal responsibility for meeting deadlines and resolving customer concerns.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
- Customer centric mindset and experience of working in customer service / administration.
- Ability to work to a high level of accuracy and deliver the best customer service.
- Demonstrate a flexible approach towards changing business needs.
- Professional attitude.
- Good IT skills.
- Good standard of education – Maths and English GCSE grade C+
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service
Industries
- Pension Funds
Wimborne Minster, England, United Kingdom £26,136.00
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Customer Service Representative employer: MUFG Pension & Market Services
Contact Detail:
MUFG Pension & Market Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the financial services industry, particularly in pensions and market services. Understanding the basics of how these sectors operate will help you engage more confidently during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves handling customer enquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your customer-centric mindset by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to empathise and build relationships with clients.
✨Tip Number 4
Be ready to discuss how you can adapt to changing business needs. Highlight any experiences where you've had to be flexible and collaborative, as these traits are essential for the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at MUFG. Familiarise yourself with their customer-centric approach and the importance of building relationships with clients.
Tailor Your CV: Highlight your relevant experience in customer service or administration. Emphasise skills such as communication, empathy, and problem-solving, which are crucial for this role. Make sure to include any specific achievements that demonstrate your ability to provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of MUFG's values. Mention how your skills align with their needs and provide examples of how you've successfully handled customer enquiries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key attributes for a Customer Service Representative.
How to prepare for a job interview at MUFG Pension & Market Services
✨Showcase Your Customer-Centric Mindset
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs, demonstrating your commitment to providing exceptional service.
✨Demonstrate Empathy and Care
Prepare to discuss scenarios where you had to handle difficult customer enquiries. Emphasise your ability to empathise with customers and resolve their concerns effectively, as this is crucial for the role.
✨Highlight Your Flexibility
The job requires adaptability to changing business needs. Be ready to talk about times when you successfully adjusted to new challenges or changes in your work environment, showcasing your flexible approach.
✨Prepare for Technical Questions
Since good IT skills are essential, brush up on any relevant software or tools you might be using in a customer service role. Be prepared to discuss your proficiency and how it can benefit the team at MUFG.
