At a Glance
- Tasks: Be the vital link between clients and operations, ensuring top-notch service delivery.
- Company: Join a leading financial services firm with a focus on client excellence.
- Benefits: Enjoy 26 days annual leave, wellbeing days, and an Employee Assistance Programme.
- Other info: Collaborative culture with opportunities for professional growth.
- Why this job: Shape service excellence in a dynamic, globally-connected environment.
- Qualifications: Experience in share plans and exceptional client service skills required.
The predicted salary is between 56700 - 69300 £ per year.
Overview
In this hybrid London-based role you will be the critical link between client relationships and operations, ensuring consistent, transparent delivery across share registration and share plans for FTSE clients.
You will own the end-to-end service performance narrative, translating MI into insights, and leading root cause analysis for incidents to drive remediation.
You will communicate progress through client governance and reporting, partnering with cross-functional teams to uphold service standards.
This is a hands-on, client-facing role with opportunities to shape service excellence within MUFG Pension & Market Services’ digital, globally-connected environment.
- Pay / Benefits
- 26 days annual leave
- wellbeing day
- volunteer day
- bank holidays
- option to buy up to 5 extra days
- Employee Assistance Programme
Responsibilities
- Partner with client relationship leads and cross-border teams to align delivery with strategy and regulatory requirements
- Own and assure service performance across share registration and share plans, meeting SLAs and KPIs
- Lead MI-driven performance management, interpret trends, and escalate material risks with action plans
- Coordinate across registry operations, plan administration, advisory teams and IT to remove blockers and deliver improvements
- Lead formal service reviews with clients, conduct RCA for incidents/recurring defects, and define corrective actions
- Define and improve client MI for clear insight into performance drivers and decision trade-offs
- Provide guidance to cross-functional service delivery teams aligned to the client portfolio
- Foster accountability, collaboration and client-first service excellence in operations
- Ensure compliance with FCA, Companies Act and HMRC rules related to share registration and share plans
- Key requirements
- Demonstrable knowledge of Share Plans with experience in share registration and administration in financial services or related governance service
- Strong track record in client service delivery, ideally with FTSE 100/250 or equivalent
- Exceptional verbal and written communication and relationship-building skills
- Experience using MI to manage service performance and drive improvements across complex operations
- Exceptional stakeholder management with ability to influence senior clients and internal stakeholders
- Strong knowledge of regulatory frameworks – FCA, Companies Act, HMRC, GDPR
- Excellent analytical and problem-management skills with root cause analysis and corrective actions
- Working knowledge of MI and workflow/tools such as Power BI, Pega Systems, Microsoft Office
- Experience in registrar, share plan provider or financial services outsourcing
- Understanding of transformation within corporate services Day to Day operational delivery
- Excellent communication
- Stakeholder management
- Collaboration and teamwork
- Power BI
- Pega Systems
- Microsoft Office suite
Client Service Delivery Manager employer: MUFG Pension & Market Services
MUFG Pension & Market Services is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee wellbeing and professional growth. With a strong focus on innovation and technology, particularly in corporate governance, employees benefit from extensive career development opportunities and a supportive environment that values diverse perspectives. Located in vibrant city centres like Leeds and London, the company provides a flexible hybrid working model, ensuring a balanced work-life experience while engaging with a diverse portfolio of high-profile clients.
Contact Details:
MUFG Pension & Market Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Delivery Manager
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like MUFG Pension & Market Services. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from MUFG Pension & Market Services.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like MUFG Pension & Market Services. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Client Service Delivery Manager
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in MUFG Pension & Market Services and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show MUFG Pension & Market Services how you can be a team player!
How to prepare for a job interview at MUFG Pension & Market Services
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with MUFG Pension & Market Services.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with MUFG Pension & Market Services's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
