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- Tasks: Provide hardware and software support while managing IT incidents and service requests.
- Company: Join a global financial group focused on connecting people with their assets.
- Benefits: Enjoy 26 days annual leave, health perks, and a supportive work environment.
- Other info: Opportunities for career growth and continuous learning in a collaborative culture.
- Why this job: Be part of a dynamic team and enhance your tech skills in a fast-paced setting.
- Qualifications: 2 years of deskside support experience and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
As a Deskside Support Engineer, you will be based full-time in our office in Leeds providing colleagues with hardware, software and infrastructure support. You will be working within the End User Computing Team, who work closely with other IT Support Teams to provide effective and efficient second and third-line operational support, which includes client, desktop, local server and network support, training of end users, ensuring the timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource.
In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room support. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.
Benefits:
- 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year
- Health, wellbeing and lifestyle rewards that can be tailored to support you and your family
- Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme
- Appreciate programme: Employee recognition programme
- Company Pension Scheme
- Medical insurance
- Life Assurance
- Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
What you need:
You will need:
- Demonstrable knowledge of build systems on SCCM and Intune mobile device management as a technically skilled Deskside Support Engineer
- An engaging and customer focused attitude, with proven customer service skills
- Exceptional verbal and written communication skills, with an ability to communicate technical information clearly, to non-technical stakeholders whilst setting expectations and providing reassurance
- Confidence, determination, resilience and the can-do attitude needed to multi-task and self-manage in an ever-changing environment
- The ability to think logically, with a structured approach to troubleshooting in complex environments
- Experience of working with the wider IT teams in a business (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management), in an ITIL process driven environment
- A minimum of 2 years’ deskside support experience, with demonstrable knowledge of the asset lifecycle, including builds, deployments, returns and decommissioning
Day to Day, you will:
- Effectively and efficiently manage support tickets logged in the ITSM tool according to defined key performance indicators to enable effective service management
- Take ownership of support tickets and the associated regular updates to ensure users and other IT support teams are informed and escalating issues when required
- Contribute to and maintain technical documentation in the knowledge management database
- Drive service improvement by developing documentation detailing processes and procedures
- Proactively support the investigation of problems and identify workarounds, fixes and root causes, supporting Disaster Recovery activities as required
- Effectively manage relationships with users, colleagues in other IT support teams and 3rd party partners
- Engage with the Service Delivery Team and third-part service providers
- Proactively support major incident management activity to return impacted systems to service as quickly as possible
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Deskside Support Engineer in Bradford employer: MUFG Pension & Market Services
Contact Detail:
MUFG Pension & Market Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer in Bradford
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in IT support. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! If you’ve got experience with SCCM or Intune, make sure to highlight that in conversations. Bring examples of how you've tackled tricky support issues before. It’s all about demonstrating your value!
✨Tip Number 3
Don’t be shy about following up after interviews. A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in the role and the company!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It gives you a better chance to stand out and show your enthusiasm for the Deskside Support Engineer role.
We think you need these skills to ace Deskside Support Engineer in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deskside Support Engineer role. Highlight your experience with SCCM and Intune, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled challenges in previous positions, especially in IT support. We love a good story!
Show Off Your Communication Skills: Since you'll be dealing with both technical and non-technical folks, make sure your application reflects your exceptional communication skills. Use clear language and avoid jargon where possible. We want to know you can bridge that gap!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at MUFG Pension & Market Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SCCM and Intune mobile device management. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting scenarios you've faced. This will show that you're not just familiar with the tech, but that you can also apply it effectively in real-world situations.
✨Show Off Your Customer Service Skills
Since this role is all about supporting colleagues, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific instances where you resolved issues or helped users understand technical concepts. This will highlight your engaging attitude and ability to communicate clearly with non-technical stakeholders.
✨Demonstrate Your Problem-Solving Approach
Employers love candidates who can think logically and troubleshoot effectively. Prepare to walk through your structured approach to solving complex problems. You might even want to bring a couple of examples from your previous roles where you identified root causes and implemented solutions.
✨Familiarise Yourself with ITIL Processes
Since the role involves working within an ITIL process-driven environment, make sure you understand the key concepts of Incident, Problem, Change, and Knowledge Management. Be ready to discuss how you've applied these processes in your previous positions, as this will demonstrate your ability to fit into their operational framework.