At a Glance
- Tasks: Support and coach team members in quality assurance for pension administration.
- Company: Join a leading financial services firm focused on excellence.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer service and improve processes.
- Qualifications: Experience in pension administration and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Working as a member of the MUFG Pension Administration team (MPA), the role will support, assist and coach team members and colleagues in the implementation of all aspects of the Quality Assurance Framework throughout MPA. The role holder will be familiar with pension administration procedures and processes, member needs and the pensions regulatory environment. The QAT will have experience in checking and reviewing the work of others and be confident in providing feedback (both written and verbal) to individuals and line managers, while working effectively with the wider MPA team.
Key Accountabilities and main responsibilities:
- Undertake monthly quality assessments and quality assurance sampling for administration functions including front-line phone calls and contacts and back-office processing.
- Identifying and putting into place further training and coaching as required to improve service delivery and performance.
- Escalate potential issues to ensure appropriate and consistent adherence to policies and procedures, so that high operational standards are delivered.
- Implement quality assurance standards and procedures.
- Carry out side-by-side and or remote coaching and deliver feedback.
- Document quality audits and other quality assurance activities.
- Actively contribute to the quality assurance calibration process and monthly reports on performance and improvement initiatives as required.
- Make recommendations on development plans to support the ongoing development of technical and soft skills.
- Identify, recommend, and monitor corrective and preventive actions.
- Agree and document action plans and monitor progress.
- Suggest improvements to procedures and processes to prevent future mistakes and improve the customer experience.
- Train and support less experienced members of the QA team on quality procedures, protocols, and documentation.
- Prepare and provide both verbal and written feedback through standard reporting and ad hoc requests.
- Maintain Quality Assurance documentation and Standard Operating Procedures (SOPs) for MPA processes.
- Take an active role in MLA to contribute to the effectiveness and well-being of the team members helping ensure that overall aims and objectives are met.
- Participate in all training provided in relation to company products, operating systems, processes, and procedures, and retain knowledge.
- Any other reasonable duties which may be required by management from time to time.
- Provide a detailed monthly report of quality results.
The above list of key accountabilities is not an exhaustive list and may change from time to time based on business needs.
Experience & Personal Attributes:
- Experience in Pension Administration.
- Good working knowledge of Microsoft Office programs (Outlook, Excel, Word and Visio).
- Experience within customer service / contact centre in a QA role.
- Strong analytical skills, able to gather and interpret data, ability to spot trends.
- Able to work under pressure and thrive working in a fast paced, target driven environment.
- Passion for delivering first class customer service with a primary focus on quality and customer experience.
- Active collaborator who excels in a team environment.
- Drives to succeed; hard working and seeks continuous improvement.
Quality Assurance Technician in Bournemouth employer: MUFG Pension & Market Services
MUFG Pension Administration is an exceptional employer that prioritises employee development and a collaborative work culture. With a strong focus on quality assurance and customer service, team members are encouraged to grow their skills through ongoing training and coaching opportunities. Located in a dynamic environment, employees benefit from a supportive atmosphere that values feedback and continuous improvement, making it a rewarding place to build a career in pension administration.
Contact Details:
MUFG Pension & Market Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Technician in Bournemouth
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like MUFG Pension & Market Services. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Quality Assurance Technician in Bournemouth
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to MUFG Pension & Market Services.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on MUFG Pension & Market Services's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at MUFG Pension & Market Services
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with MUFG Pension & Market Services.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at MUFG Pension & Market Services will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former MUFG Pension & Market Services employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
