At a Glance
- Tasks: Lead a dynamic team in asset reunification and ensure top-notch client service.
- Company: Join a global financial group dedicated to connecting people with their assets.
- Benefits: Enjoy hybrid work, pension schemes, and discounts on retail and fitness.
- Other info: Great opportunities for growth and professional development await you.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Team leadership experience and strong communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Overview
The Administration Team Leader will be based on a hybrid basis from our city centre office in Leeds. This means you’ll need to live within a commutable distance to enable you to be in the office with your colleagues each week. You will be based within our Operational Administration Team, focusing on Asset Reunification, providing supervisory oversight and guidance for teams carrying out services for clients and their shareholders.
You’ll get the chance to follow your chosen career path anywhere in MUFG.
Benefits
- Pension Discounts on retail and socialising
- Travel and technology
- Cycle2work scheme
- A host of gym and fitness subscriptions
- Appreciate programme: Employee recognition programme
- Company Pension Scheme
- Life Assurance
- Medical Insurance
- Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave
What you need
- Team Leader/supervisory experience, or a willingness to step up into a role leading a team
- Excellent knowledge of Excel, Word and Outlook
- Demonstrable customer service experience
- Exceptional verbal and written communication skills with the ability to build and maintain relationships with a variety of stakeholders and colleagues
- Experience coaching, leading, developing and supporting a team
- Experience within the stocks and shares industry would be advantageous
- To consistently demonstrate integrity, professionalism and respect with colleagues, clients and customers
- Excellent attention to detail, ensuring accuracy and a ‘right first time’ approach for you and your team
- Outstanding time management skills, showcasing flexibility and the ability to manage various processes independently
- Integrity, professionalism and respect, along with strong problem-solving capability and the ability to resolve complex issues whilst serving as a point of escalation for others within the wider team.
Day to Day, you will
- Support the Asset Reunification processing and general administration work involved, working closely with other business areas to provide the very highest level of client-branded customer service
- Ensure the team carry out their respective daily functions in order to meet deadlines, deliver and maintain a high quality, accurate and outstanding customer service at all times
- Oversee the general administration work of the team on a day-to-day basis, providing hands‑on assistance and technical guidance where necessary
- Work with the senior management team to plan, monitor and coordinate workflow, ensuring work is processed in a timely and efficient manner and taking remedial action where required in order to maintain internal and external imposed SLA’s at all times
- Ensure full compliance with internal external procedures and FCA regulations, including CASS and MiFID II rules
- Maintain regular quality control reviews with your team, recommending areas for improvement and showing a willingness to work with stakeholders to ensure enhancements are fulfilled
- Monitor complaints, incident reports and other MU and key controls to ensure that the integrity of MUFG Pension.
Administration Team Leader employer: MUFG Pension & Market Services
MUFG is an exceptional employer that fosters a collaborative and innovative work culture, offering employees the opportunity to thrive in their careers while making a meaningful impact in the financial sector. With a strong focus on employee growth, comprehensive benefits including pension schemes, medical insurance, and generous parental leave, as well as a vibrant city centre office in Leeds, MUFG provides a supportive environment where team leaders can excel and contribute to world-class client services.
Contact Detail:
MUFG Pension & Market Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the role of Administration Team Leader. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Administration Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administration Team Leader role. Highlight your team leadership experience and any relevant skills, especially in Excel and customer service. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our mission at MUFG. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We’re looking for someone who can build relationships with ease!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at MUFG Pension & Market Services
✨Know Your Stuff
Make sure you understand the role of an Administration Team Leader and the specifics of asset reunification. Brush up on relevant regulations like CASS and MiFID II, as well as the tools you'll be using, such as Excel and Outlook. This will show that you're not just interested in the job, but that you’re prepared to hit the ground running.
✨Showcase Your Leadership Skills
Be ready to discuss your previous team leader or supervisory experience. Think of specific examples where you’ve coached or developed a team, resolved conflicts, or improved processes. This is your chance to demonstrate how you can lead and inspire others while maintaining high standards of customer service.
✨Communicate Clearly
Exceptional verbal and written communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to show your interest in building relationships with stakeholders and colleagues.
✨Demonstrate Problem-Solving Ability
Prepare to discuss complex issues you've faced in previous roles and how you resolved them. Highlight your attention to detail and your 'right first time' approach. This will reassure the interviewers that you can handle the challenges that come with overseeing administration work and ensuring compliance.
