At a Glance
- Tasks: Lead a dynamic Client Service team, ensuring top-notch support and client satisfaction.
- Company: Join MUFG, a global leader in financial services with a people-first culture.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by enhancing client relationships and driving service excellence.
- Qualifications: Proven leadership skills and experience in client service or banking.
- Other info: Be part of a thriving team in a fast-paced, innovative financial sector.
The predicted salary is between 72000 - 108000 £ per year.
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
OVERVIEW OF THE DEPARTMENT/SECTION
MUFG has a developing and thriving Transactional Banking business, headquartered in Tokyo and spanning all continents. Transaction Banking, EMEA (incorporating Europe, Middle East and Africa) forms part of MUFG’s Global Transaction Banking business. Our key responsibilities are to drive regional business and support global & regional clients with Transaction Banking solutions for Cash and Liquidity Management, Foreign Exchange, Trade and Working Capital through a comprehensive suite of proprietary and 3rd party digital channels. We support our local and international cash management services for our Corporate, FI and NBFI client base.
The Client Servicing Team acts as the first point of contact for all client issues and enquiries across our Transaction Banking products and channels. The team provides a proactive client service approach to clients on all transactional enquiries, complaint management and troubleshooting problems, as well as identifying cross-selling opportunities. They take end-to-end accountability and ownership of the client relationship to deliver an optimal and premium service level.
DIRECT REPORTS
Yes
MAIN PURPOSE OF THE ROLE
- Accountable and responsible as Team Leader of Client Service team for taking appropriate action with respect to team lead of Client Servicing within TB EMEA.
- Responsible for all line management duties of both the Client Support and MGS offshored operation.
- Responsible for the daily oversight of team members activities, providing support/guidance and training.
- Reporting line is to Deputy Head of Transaction Banking EMEA.
KEY RESPONSIBILITIES
- Responsible for the performance management of team members, through the setting of challenging/stretching KPI objectives, providing performance feedback through monthly one on one meetings and keeping an open communication channel with the team through regular team meetings.
- Responsible for representing and presenting on behalf of the team in all regular engagement forums with internal and external stakeholders.
- Responsible for being risk owner and the risk management of key risk / inherent risk for the team.
- Responsible for maintaining an efficient working environment and ensuring business as usual activities to be completed in a timely manner.
- Responsible for tracking all workflows in/out and ensuring our client communication is of the highest standard through quick delivery timing.
- Responsible for the continuous review of the teams’ key processes, proactively looking for opportunities to streamline, digitize and automate where possible.
- Being first point of contact for the client on all day-to-day banking enquiries and issues, taking accountability and ownership to ensure an optimal and premium service level is provided.
- Fulfil the role of team manager within the team for business-as-usual escalation and support in handling more complex/technical client inquiries.
- Log and track all calls to resolution ensuring accuracy and timely reporting of metrics.
- Support of customers’ daily transactions and operations, by investigating and resolving enquiries and complaints promptly and managing the client’s expectations.
- Day-to-day handling of enquiries and requests internally from the front office coverage teams and branches across the EMEA region.
- Proactive, value-added engagement with corporate client groups.
Vice President - Team Leader of Client Service in London employer: MUFG Bank Ltd
Contact Detail:
MUFG Bank Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President - Team Leader of Client Service in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry, especially those who work at MUFG or similar firms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching MUFG’s values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with their mission of building long-term relationships and fostering growth.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and client service experience can elevate the Client Servicing Team. We want to hear how you can make a meaningful impact right from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at MUFG.
We think you need these skills to ace Vice President - Team Leader of Client Service in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Vice President - Team Leader of Client Service role. Highlight your experience in client servicing and team management, as these are key aspects of the job. We want to see how your skills align with our values and the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our mission at MUFG. Be sure to mention specific experiences that demonstrate your ability to lead a client service team effectively.
Showcase Your Leadership Skills: As a potential Vice President, we’re looking for strong leadership qualities. In your application, provide examples of how you've successfully managed teams, set KPIs, and driven performance. This will help us understand your approach to leading a client service team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at MUFG Bank Ltd
✨Know Your Stuff
Before the interview, dive deep into MUFG's values and their Transaction Banking business. Understand their client service approach and be ready to discuss how your experience aligns with their mission of building long-term relationships and delivering premium service.
✨Showcase Leadership Skills
As a Vice President and Team Leader, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully managed teams, set KPIs, and provided performance feedback. Highlight your ability to foster open communication and support team members.
✨Be Client-Centric
Since the role revolves around client service, think of specific instances where you've gone above and beyond for clients. Be ready to discuss how you handle complaints, troubleshoot issues, and identify cross-selling opportunities to enhance client satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and risk management abilities. Practice articulating your thought process in handling complex client inquiries and maintaining high service standards, as these will be crucial in your role.
