Director, Head Global Markets KYC in London

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Our Global Markets team delivers comprehensive solutions across Credit, FX, Rates, Equities, and Structured Products, leveraging MUFG's global scale and financial strength. Operating seamlessly across major financial hubs - including New York, London, and Hong Kong - we combine deep product expertise, disciplined risk management, and real-time market insight to serve institutional and corporate clients.

Through integrated trading, sales, and risk solutions, we provide liquidity, facilitate client execution, and design strategies that help navigate dynamic market conditions. FLoD KYC is set up to support MUFG Bank and Securities business to manage the client KYC for New Business and Periodic assessments thereby enhancing client experience and generating efficiencies.

This individual will work closely with the Head of FLoD KYC, deputising as required. The role will hold a high level of responsibility and exposure to senior management within MUFG Bank, as well as key stakeholders globally. As such strong strategic planning, effective stakeholder management, and the ability to influence at all levels are key.

The individual will also be required to support the wider team, as required, on complex issues, volume/capacity management as well as being a key decision maker on KYC procedural/process aspects. A key aspect to this role is the effective resource and capacity management, stakeholder management, and a drive to improve the onboarding service and turnaround times provided to the prospect clients and the business.

KEY RESPONSIBILITIES

• Responsible for Team's delivery: Ensure that all client onboardings and Periodic assessments for Global Markets covering all Primary and Secondary relationships are managed effectively and within the targeted turnaround times.
• End to End KYC: Role involves managing end to end process for both New Business and periodic assessments including Client Outreach, partnering with second line AML functions, SLA Management, MI, Restrictions/exits etc.
• Liaison for end to end onboarding and CLM: Work closely with end to end onboarding / CLM teams and support teams within Tax, Credit, Legal, FCoE, FCoA and Data to ensure overall TAT is adhered to and enhance client onboarding experience.
• Time criticality and Data sensitivity: Able to manage highly time sensitive new business deals and deal effectively with MNPI data for potential new transactions.
• Audit & Issues Management: Role will be responsible to maintain a strong KYC control environment for the firm with responsibility to resolve all issues within timelines managing the process effectively.
• Capacity planning, Pipeline management and forecasting of volumes: Ensure capacity planning is undertaken and forecasting of volumes is conducted periodically to proactively manage capacity for volume spikes, triggers and expected business growth.
• Senior Subject Matter Expert (SME): Act as a senior SME within the KYC team in relation to all KYC aspects from processing to specific policy related queries management.
• Escalation point for Business: Ensure all escalations from internal and external stakeholders are addressed promptly with response within the agreed TAT.
• Representing KYC Team & Stakeholder engagement: Represent the FLoD KYC Team on KYC matters to key stakeholders include management, compliance, regulators, and auditors where needed.
• Ownership of MI preparation for Onboarding: Responsible for creating, developing, and publishing a suite of Management information reports.
• Training, Development & people management: Carry out people and performance management for Global Markets KYC Teams.
• Owning Team Procedures and Processes: Responsible for ensuring that team procedures and processes are up to date, accurate and reflect all policy and regulatory change.
• Liaison with Compliance: Act as a Compliance Liaison function for related matter.
• Liaison with Regulators: Act as a liaison on KYC matters with applicable regulators.
• Active involvement in driving procedural and policy improvements: Actively seek out opportunities to improve the KYC process.
• Budget & Cost: Manage costs for the Global Markets KYC team in collaboration with BM, Head FLoD KYC and in line with the offshoring strategy.