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- Tasks: Manage client services and ensure top-notch delivery for high-profile clients.
- Company: Join a leading financial services firm with a global presence.
- Benefits: 26 days annual leave, wellbeing day, volunteer day, and career development support.
- Other info: Hybrid working model with opportunities for growth across multiple teams.
- Why this job: Be the vital link between clients and operations, making a real impact.
- Qualifications: Strong communication skills and experience in client service management.
The predicted salary is between 50000 - 60000 £ per year.
The Client Service Delivery Manager will be based on a hybrid basis from either our Leeds or London office. This means you'll need to be within a commutable distance of one of these locations to ensure you can be in the office each week with your colleagues. In addition, you may need to travel to client meetings.
The role holder is a critical link between the client relationship teams and operational teams and will ensure services across share registration and share plans are delivered consistently, transparently and in line with agreed service standards.
This is a client-facing role, with accountability for service performance across a portfolio of high-profile FTSE clients, owning the end-to-end service performance narrative for each client, translating MI into insights, leading root cause analysis for incidents/complaints and recurring themes, agreeing pragmatic remediation plans with operations and technology and communicating progress and outcomes through clear client governance and reporting.
You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services, joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are numerous opportunities to learn new skills and develop in your career with the support you need to succeed.
Benefits: 26 days annual leave, plus a wellbeing day, a volunteer day.
Client Service Delivery Manager in London employer: MUFG Bank, Ltd
Contact Detail:
MUFG Bank, Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at MUFG Pension & Market Services on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions for Client Service Delivery Managers and practice your answers. We want you to shine when discussing how you can enhance service performance for high-profile clients.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past experiences where you’ve tackled client issues or improved service delivery. This role is all about translating insights into action, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Client Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Service Delivery Manager role. Highlight relevant experience and skills that align with the job description, especially your client-facing experience and ability to manage service performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've successfully managed client relationships or resolved issues in the past.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at MUFG Bank, Ltd
✨Know Your Clients
Before the interview, research the high-profile FTSE clients that the company works with. Understanding their needs and challenges will help you demonstrate your ability to manage client relationships effectively.
✨Showcase Your Communication Skills
As a Client Service Delivery Manager, clear communication is key. Prepare examples of how you've successfully communicated complex information to clients or teams in the past. This will show your potential employer that you can handle client governance and reporting.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle incidents or complaints. Think of specific situations where you led root cause analysis and developed remediation plans. Be ready to discuss your thought process and the outcomes.
✨Highlight Your Team Collaboration Experience
This role requires working closely with operational teams. Share examples of how you've collaborated with different departments to deliver consistent service. Emphasising your teamwork skills will show that you're a good fit for their culture.