Assistant Vice President, Process Excellence - 12 Month FTC (Global - Location Agnostic) in London

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Global Human Resources (HR) Solutions Overview

Global HR Solutions is a new, trailblazing organisation within Global HR (GHR) that performs as an internal consulting function. We are a flexible and agile team that delivers upon a portfolio of prioritised projects to enable the GHR operating model, provide strategic project and cyclical process support, and bring HR analytics and data-driven insights to our clients within HR and the business.

NUMBER OF DIRECT REPORTS

None

MAIN PURPOSE OF THE ROLE

Upon hire, the successful candidate will work closely with the Global HR Solutions Process Excellence Lead, Global Process Owners and HR Subject Matter Experts across practice areas and geographies to document and improve processes, as well as to define new processes and ways of working to optimise operational efficiency and enhance the client experience.

KEY RESPONSIBILITIES

• Serve as an internal consultant, working with clients in GHR and the business to lead and deliver process design and process improvement engagements.
• Assist in the planning, design, development and execution of process design engagement activities including:

• Document and analyse current state HR processes across regions and countries.
• Evaluate and design processes and procedures to increase productivity, reduce costs, improve time management, and improve risk management.
• Collaborate with stakeholders on developing standards, identifying, assessing, and mitigating risks in process development.
• Development and maintain process documentation, including identifying changes to existing processes and related policies.
• Work with teams to ensure that processes are clear and can be applied quickly and efficiently.
• Monitor and assess implemented processes to ensure outcomes meet expectations and proactively evaluate steps to adjust for improvements in targeted outcomes.
• Develop and maintain process monitoring tools such as dashboards, scorecards, SharePoint sites, etc.

WORK EXPERIENCE

Essential:

• Skilled at process documentation (e.g., Process flows / maps, procedures, etc.), including the use of process mapping tools and software (e.g., Visio, etc.).
• Practical experience within a large, highly matrixed organisation with recent work related to executing on change initiatives, documenting and improving business processes, conducting data analysis, and preparing reporting.
• Advanced knowledge of and demonstrated experience designing, analysing, and modelling business processes, methodologies, and/or toolkits.
• Demonstrated, hands-on experience creating and evaluating comprehensive processes in a regulatory environment.
• Experience in the financial services industry preferred, but not required.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

• Proven ability to provide:

• Data analytics and reporting.
• Design reports for all management levels.
• Process documentation at different levels, formats (VSMs, SIPOC, Process Maps, Procedures, Job Aids, etc.).
• Analysis and assessment of processes for performance, gaps to requirements, improvement opportunities.
• Statistical analysis.

• Advance skills in MS Excel, PowerPoint, Visio and SharePoint skills.
• Working knowledge of business process engineering tools and software.
• Presentation and Meeting Facilitation skills.
• Project Management skills.

Education / Qualifications:

• Degree or equivalent work experience equally preferable.
• Degree in Business Management, Industrial Engineering, or a related field.
• Preferred certifications include: Lean Six Sigma Green Belt.

PERSONAL REQUIREMENTS

• Effectively collaborates and communicates with colleagues.
• Identifies multiple paths to success using analytical and critical thinking as well as decision-making skills.
• Exercises sound judgement, prioritises effectively, and strives for continuous improvement.
• Leverages available technology to drive efficiency and results.
• Exhibits optimism, resilience, flexibility, and openness to others' ideas.
• Ability to prioritise work without management direction, and provide clear and documented status updates/metrics to management.
• Exceptional organisational skills and attention to detail with ability to manage multiple priorities while adhering to established milestones and timelines.
• Ability to learn and adapt to new capabilities/tools based on business needs.
• Ability to troubleshoot complex problems with minimal guidance.

PERFORMANCE AND DUTIES

The role holder will be assessed in accordance with their employing entity’s performance framework and process, with relevant input obtained from the dual-hatting entity as relevant. As duties and responsibilities change, the job description will be reviewed and amended in consultation with the role holder. The role holder will carry out other duties within the scope, spirit, and purpose of the role as requested by their line manager or Department Head.

We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.