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- Tasks: Handle customer enquiries and provide top-notch service to build strong relationships.
- Company: Join MUFG Pension & Market Services, a global leader in financial services.
- Benefits: Gain valuable experience in a supportive team with opportunities for growth.
- Other info: Flexible work environment with a focus on collaboration and personal responsibility.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Customer service experience and GCSEs in Maths and English are essential.
The predicted salary is between 24000 - 28000 £ per year.
To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.
Key Accountabilities and Main Responsibilities
- Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity.
- Build and maintain relationships through the delivery of customer requests within timeliness standards set.
- Take personal responsibility for meeting deadlines and resolving customer concerns.
- Contribute to a positive team culture.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.
Experience & Personal Attributes
- Customer centric mind set and experience of working in customer services.
- Ability to work to a set of policies and standards.
- Demonstrate a flexible approach towards changing business needs.
- Professional.
- Maths and English GCSE grade C are essential for this role.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
Customer Service Administrator 12 Month Fixed Term Contract | Liverpool, UK employer: MUFG Bank, Ltd
Contact Detail:
MUFG Bank, Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator 12 Month Fixed Term Contract | Liverpool, UK
✨Tip Number 1
Get to know the company! Research MUFG Pension & Market Services and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these examples in interviews to demonstrate your customer-centric mindset.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the Customer Service Administrator role.
We think you need these skills to ace Customer Service Administrator 12 Month Fixed Term Contract | Liverpool, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your customer service experience and how it aligns with our values at StudySmarter. We want to see how you can bring your unique skills to our team!
Showcase Your Empathy: In your application, demonstrate your ability to handle customer enquiries with care and empathy. Share examples of how you've built relationships with customers in the past. This is key for us as we strive to provide a market-leading customer-centric service.
Be Professional and Clear: Keep your language professional but approachable. Make sure your application is clear and free from errors. We appreciate attention to detail, so double-check your spelling and grammar before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at MUFG Bank, Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to be customer-centric and think about examples from your past experiences where you demonstrated care and empathy. This will help you articulate your approach during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've resolved customer concerns effectively. Think about the challenges you faced, how you approached them, and the outcomes. This will demonstrate your ability to take personal responsibility and meet deadlines.
✨Emphasise Teamwork and Flexibility
Since the role requires contributing to a positive team culture, be ready to share examples of how you've collaborated with others in previous roles. Highlight your flexibility in adapting to changing business needs, as this is crucial for success in a dynamic environment.
✨Research the Company Culture
Familiarise yourself with MUFG Pension & Market Services and their values. Understanding their commitment to customer focus and collaboration will allow you to align your answers with their expectations, showing that you're a great fit for their team.