AVP, Technology Communications & Business Ops

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

The Office of the COO within the Technology Innovation Management team is responsible for the efficient operations of the Technology department for the Bank in EMEA and internationally for the Securities business. The department’s mandate is to maintain a relationship between IT and the business, and to increase the value realized from IT assets, investments and capabilities.

This includes promoting operational efficiencies, communicating to the wider organization about technology related initiatives and driving open dialogue between businesses, functions and entities to push forward strategic goals and objectives for Technology.

The incumbent will have technology business management responsibilities. The incumbent will support the Technology COO in ensuring smooth and efficient running of the operations of the Technology department. Supporting the COO on special projects such as offsites, desk moves, and CSR initiatives. The incumbent will support the COO in preparation of presentations for senior management, including townhalls, global technology overview packs and special Technology presentations to the business. They will design and produce communications, ensuring clarity and consistency. They will design and implement the Technology EMEA intranet site, working with both the business and wider Technology teams to build out and maintain the content. The role will be driving communication strategies that align with and support the department’s strategic goals. This includes working closely with the Technology leadership team, supporting them in communication efforts to promote strategic initiatives and benefits. The incumbent will translate technical language into business appropriate messages. The role will provide a lead example for the culture and behaviours required in the bank.

The role holder will be required to continuously challenge norms and think innovatively in their key responsibilities:

• Develop presentations on behalf of the management team for townhalls and executive committees, covering a broad range of topics, ensuring that complex topics are easily understood.
• Develop communication strategy for Technology in EMEA and building a strong relationship with the Corporate Communications department. This will include building a new intranet using AI, creating a communications platform between Technology and the business, to alert users of technology issues, changes and connect with colleagues via a Technology phonebook.
• Build strategic framework to deliver streamlined board and executive committee communications. This is expected to include paper presentations, spreadsheets and coversheets adhering to the Corporate Governance and legal guidelines.
• Act as the face of Technology, ensuring that interactions are professional and reflect positively on the technology department.
• Promote the MUFG values-led culture which is inclusive and diverse.
• Lead by example in building relationships across the bank, establishing a strong peer network and helping to strengthen collaboration.

Previous experience in a communications role within a smaller organisation, preferably in technology. Experience of developing communications via various channels such as email, blog post, articles, etc. A holistic understanding of technology operations and required support for a bank. Proficiency in using communication tools and platforms. Ability to present complex data in a simple, structured way using storytelling. A good understanding of the scope and purpose of the core banking functions. Ability and experience of working under pressure. Ability to liaise with business and technology stakeholders at all levels of the organization. Solid communication skills - both written and oral.

Not afraid to speak up and think outside the box. Excellent written and verbal communication skills. Ability to manage constructive conflict effectively. Ability to build strong and lasting relationships across the bank. Results driven, with a strong sense of accountability, focused on business outcomes. Strong decision-making skills, the ability to demonstrate sound judgement. A structured and logical approach to work. The ability to manage large workloads and tight deadlines. Good attention to detail and accuracy. A calm approach, with the ability to perform well in a pressurised environment. A confident approach, with the ability to provide clear direction.

We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.