Associate, Customer Relation Team (Japanese speaker)

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Japanese Corporate Banking Division for EMEA is a front office division responsible for business development of customers located in United Kingdom and other demarcated countries in EMEA of which ultimate parents are Japanese corporates. Business Support Department is accountable for supporting customers’ day-to-day queries and transaction execution within the Bank. It is also responsible for managing operational risks and for compliance of policies, regulations and relevant requirements within 1LoD.

Customer Consulting Teams and Customer Relationship Teams support customers in collaboration with Relationship Managers (RMs) including responding to various queries, maintaining accounts and customer data in systems, handling relevant documents, and executing deals.

MAIN PURPOSE OF THE ROLE

To provide high quality customer services in the front office managing the day-to-day customer interactions, executing the full range of administrative tasks and operating as product experts in order to support customers’ business in collaboration with RMs. To deliver added value and impacts to customers through direct and/or indirect interaction.

KEY RESPONSIBILITIES

• Liaise with customers at a counterpart level and internal MUFG departments to resolve customers account queries including but not limited to remittances, loans, fixed deposits, overdrawn transactions within existing credit facilities and minor currency position updates.
• Develop a practical understanding of MUFG systems, procedures and manuals (both regional and Head Office) within general banking, credit facilities, deposits, loans and foreign exchanges, understand how they link into each system in order to respond to both customers and inter-offices enquiries smoothly.
• Liaise with customers at a counterpart level to execute deals such as fixed deposits and loans.
• Understand regulatory requirements and liaise with internal divisions and support customers for administrative tasks.
• Analyze customer impacted incidents by the bank attending PDs and communicate the outcome with affected customers in timely manner.
• Accurately respond to customers and inter-office deals, remittances and accounts-related queries to ensure a high level of customer service, to build strong customer relationships and to help improving operational flows.
• Manage the administration tasks related to deal execution and daily routine work following internal processes and procedures to help the team to improve operational efficiency and to ensure smooth transaction processes.
• Build relationships throughout MUFG to establish a peer network, gather relevant information and help to ensure effective inter-offices collaboration.
• Conduct holistic multi-market analysis using a range of data sources (customer intel, reports from other divisions such as Global Markets Division/research, data and news from Reuters and other news resources) to build financial models to generate customers/market insights to inform decision making.

Work Experience

Essential: Customer facing role

Preferred: Corporate banking experience

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential: Fluent Business Japanese and English language skill, Proficient in Microsoft Office Excel and Word, Multitasking

Education / Qualifications:

Essential: Degree Level and/or relevant industry expertise

PERSONAL REQUIREMENTS

• Logical and accurate analysis
• Actively proposing effective ideas to drive deals and/or execute processes
• Effective prioritization and setting clear action plans to achieve goals
• Effective execution of tasks to achieve goals and solve problems.
• Providing accurate guidance and development advice to team members
• Managing and motivating the team to a high standard of performance
• Setting high goals and creating new challenges.
• Demonstrating ownership and adopting an agile and flexible approach to work to achieve the goals
• Working collaboratively with team members and stakeholders to maximize the performance of the organization
• Strong influencing and negotiation skills
• Acting with integrity and responsibility
• Coordinating different teams towards the goals by finding common ground

We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.