Associate – Client Service Account Manager, Transaction Banking Sales UK

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

OVERVIEW OF THE DEPARTMENT/SECTION

MUFG has a developing and thriving Transactional Banking business, headquartered in Tokyo and spanning all continents. Transaction Banking, EMEA (incorporating Europe, Middle East and Africa) forms part of MUFG’s Global Transaction Banking Division. Our key responsibilities are to drive regional business and support global & regional clients with Transaction Banking solutions for Cash and Liquidity Management, Foreign Exchange, Trade and Working Capital through a comprehensive suite of proprietary and 3rd party digital channels. We support our local and international cash management services for our Corporate, FI and NBFI client base.

Transaction Banking EMEA consists of Trade, Working Capital, Cash and Liquidity Management solutions for our chosen client base and comprises of product, sales, implementation, client services, planning and risk functions.

MAIN PURPOSE OF THE ROLE

• Responsible and accountable as a Client Service Account Manager – “CSAM” (Cash & Liquidity Management Sales) within MUFG’s Cash & Liquidity Management Sales team for delivering best-in class service, building strong client relationships and ensuring a seamless end-to-end client experience.
• Role holder will work with coverage bankers and product partners in support of growing the baseline of Transaction Banking EMEA’s business with a designated portfolio of existing clients (“sales”) across a mix of global corporate & FIG clients primarily based in the UK as well as corporates with inbound opportunities from MUFG’s network.
• Role holder will be an SME in cash & liquidity management solutions and applicable UK &/European regulatory landscape. The CSAM is a key transaction banking product contact point for coverage partners & clients while acting as the advocate for clients, ensuring issues are resolved effectively and risks are escalated appropriately.
• Role holder will provide support to senior Transaction Bankers on the client servicing and account management of complex cash & liquidity management solutions to a designated portfolio of existing and new to bank clients.

KEY RESPONSIBILITIES

• Account Management – Responsible for supporting the growth of the baseline of cash & liquidity management revenues and enhance returns from existing corporate & FIG clients in a designated portfolio to meet individual and EMEA team regional/booking center targets in addition to origination of the same into the MUFG global network.
• Client Service & Sales Support – Responsible for working with the coverage partners across the EMEA region to service and support the sales efforts for identifying and acquiring new cash & liquidity management corporate & FIG clients and new to bank business opportunities with existing clients in a designated portfolio to meet individual and EMEA team regional/booking center & global ‘network’ targets.
• Responsible for supporting with the definition and execution of client strategy for a designated client portfolio including account and wallet planning progression, identifying key targets and focus solutions in collaboration with coverage and product partners.
• Responsible for supporting the achievement of individual pipeline targets and demonstrate role model pipeline management skills and behaviours across all cash & liquidity management products and solutions.
• Responsible for supporting the diversification of revenue sources of a designated corporate & FIG client portfolio by cross selling the entire suite of cash & liquidity management products and avoiding selling just one or two products in pipelines and mandated business.
• Responsible for supporting the process of responding to regional and global RFIs/RFPs on a designated client portfolio while coordinating input from across the GTB functions and regions.
• Accountable for developing strong, effective working relationships across all key stakeholder groups, including transaction banking product, client implementation, risk, coverage, compliance, legal etc. within EMEA and across the other regions.
• Be the first line of defense in the mitigation of all cash & liquidity management deal related matters on a designated client portfolio pertaining to compliance, legal and risk and to share learnings within the wider Transaction Banking UK sales team. Escalate any supposed weaknesses or breaches and work with appropriate colleagues to proactively contribute to the continual improvement of our risk identification and management framework and processes.
• Fluency in industry, risk, technology and funding issues impacting treasury, finance, procurement and risk elements of corporate treasury, finance and procurement centers. Working capital fluency, identification of strategies and collaboration across the bank product partners outside Transaction Banking to deliver one MUFG proposition.
• Responsible for supporting the formulation and provision of coaching and/or training to appropriate team members and internal stakeholders to ensure the continual up-tiering of the level of understanding of cash & liquidity within MUFG and the sophistication of our planning, sales and origination efforts.
• Represent MUFG cash & liquidity management at internal and external industry and client events.

WORK EXPERIENCE

Essential:

• Extensive experience - Associate level cash & liquidity management sales experience at a Tier 1 global financial institution.
• Proven track record of adapting to different operating environment and market conditions.
• Experience of client global corporate / MNC & FIG sales and management within a comparable cash & liquidity management sales role.
• Demonstrated revenue growth across a 2-year business cycle and ongoing enhancement of critical factors such as new to bank revenue, utilization, balance sheet optimization and diversification of cross-sell revenue.
• SME knowledge of UK, European, Asia & North American markets including competitive landscape.

Preferred:

• Experience within transaction banking environments and use of emerging technology solutions an advantage.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential

• Strong technical knowledge across all cash & liquidity management products, regulatory and industry trends.
• Good experience with platforms – bank owned as well as third party and emerging working capital finance themes and technology.
• Good knowledge of changing regulatory and industry climate in terms of Basel IV, ISO20022, PSD2&3, MIFID etc.
• Developed influence and negotiation skills.
• Strong communication and able to operate at all levels – written, verbal, presentation material etc.
• Good understanding of risk and market environments across the cash & liquidity management spectrum – including credit, legal, compliance, implementation, operations etc.
• Strong analytical skills to aggregate, collate and make actionable insights from complex clients and market data to identify opportunity, client efficiencies and bank/client mutual benefit.
• Experienced in active participation in business & credit committee reviews.

Education / Qualifications:

Essential:

• Minimum of BA degree required in Finance, Business, Economics or related discipline or equivalent work experience.

Preferred:

• Professional qualifications e.g. ACT etc.

PERSONAL REQUIREMENTS

• Excellent communication skills.
• Results driven, with a strong sense of accountability.
• A proactive, motivated approach.
• The ability to operate with urgency and prioritize work accordingly.
• Strong decision-making skills, the ability to demonstrate sound judgement.
• A structured and logical approach to work.
• Strong problem-solving skills.
• A creative and innovative approach to work.
• Excellent interpersonal skills and the ability to manage large workloads and tight deadlines.
• Excellent attention to detail and accuracy.
• A calm approach, with the ability to perform well in a pressurized environment.
• Strong numerical skills.
• Excellent Microsoft Office skills.

We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.