Assistant Vice President, Business Management and Planning in London

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The Operations Office provides timely, accurate and appropriate operational services to both internal and external customers of MUFG across various entities and locations. ‘EMEA Operations’ represents MUSE Operations, London and the regional Operations Office for EMEA (aka EOO).

Main Purpose of the Role: A key role in the Operations Business Management team to ensure smooth running of Operations. Take lead in coordinating management information, general administration and process improvement initiatives. The role requires strong organizational skills, a high attention to detail, and the ability to multitask in a fast-paced corporate environment. We strive for operational excellence and are looking for innovative individuals to help us streamline processes and improve overall efficiency.

Key Responsibilities:

• Support the smooth running of EMEA Operations.
• Responsible for coordination across Operations ensuring key policy and procedure documents are kept updated, e.g. Operations Business Continuity, Internal Organisation Charts & Internal policy documents.
• Responsible for establishing Operations Balanced Scorecard (BSC) to ensure KPIs aligned to local, regional and global targets. BSC is effectively managed, monitoring results and developing plans in collaboration with stakeholders to deliver results.
• Develop presentation materials articulating key initiatives at a high level for various stakeholders including Town Halls and for Senior Executives.
• Take lead in projects supporting and representing EMEA Operations in wider programmes.
• Analyse current operational processes and identify areas for improvement.
• Implement process improvements to enhance productivity and reduce costs.
• Support in the cost control management of Operations, including expense reporting, tracking and challenging costs.
• Take lead in enhancing and rolling out Skills Matrix.
• Maintain and update Operations’ Intranet pages to ensure accurate and up to date information.

Management Information:

• Coordination with key stakeholders in identifying relevant key performance and risk indicators (quantitative and qualitative) to produce high level management reports.
• Develop, design, and maintain effective PowerBI dashboards and reports.
• Analyse complex data sets to identify trends, patterns, and insights.
• Ensure data accuracy and integrity across all reporting solutions.

Work Experience: Knowledge and experience within a regulated and organisationally complex environment preferred, ideally financial services.

Skills and Experience:

• A high performing individual with strong understanding and passion for improving culture.
• A team player with excellent interpersonal skills, able to collaborate well with individuals at all levels of the organisation, including appropriate engagement with senior stakeholders within EMEA, international locations and Tokyo.
• A proactive, motivated self-starter with a positive attitude, eager to and capable of learning new concepts quickly, able to work independently and prepared to get involved in all activities required to successfully deliver the role.
• An agile individual with a calm approach, with the ability to work well in a pressurised and fast paced environment, to operate with urgency, to manage large workloads and appropriately prioritise and to deliver to tight deadlines.
• A results driven individual with a strong sense of accountability and strong organisational skills, focussed on consistent high quality of all output, and excellent attention to detail and accuracy.
• Individual with the ability to exercise discretion in the handling of sensitive matters.
• Minimum of 2-3 years of experience in data analysis, with a focus on PowerBI.
• Excellent analytical, critical thinking, and problem-solving skills.
• Strong communication skills for presenting data-driven insights to non-technical stakeholders.

Personal Requirements:

• Strong communication (verbal and written), analytical and numerical skills.
• Strong Outlook, PowerPoint and MS Word skills.
• Problem solving and decision making skills.
• Adaptable and flexible to suit the needs of the role, including minimum three days in office.

Alignment to MUFG Values: Integrity & Responsibility, Professionalism & Teamwork, Challenge ourselves to grow.

Alignment to EMEA Cultural Principles: Client Centric, People Focused, Listen Up, Speak Up, Innovate & Simplify.

Performance and Duties: The role holder will be assessed in accordance with their employing entity’s performance framework and process with relevant input obtained from the dual hatting entity as relevant. As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.

Managing Conflicts of Interest: The role holder will have responsibilities for both MUFG.