Position: Housing Engagement Worker
Pay: £13.90 per hour - £16,263.00 per annum
Location: YMCA Norfolk Norwich Community Housing
Contract Type: Permanent
Hours per week: 22.5 hours per week
YMCA Norfolk is seeking a compassionate and dedicated support worker to join our Norwich Community Housing team in transforming the lives of young people and families.
As a Housing Engagement Worker, you'll be the go-to person for our clients, helping them navigate their journey to independence. You'll create a safe, supportive environment and plan fun, positive activities. Your role will involve assessing needs, developing support plans, and facilitating life skills development. No 2 days are the same!
If you can make the difference in helping vulnerable homeless people and want to be part of a progressive and dynamic team we are looking forward to hearing from you.
- Client Support: Process referrals, assess needs, and create support plans. You'll induct clients into the housing service, complete necessary paperwork, and ensure they understand their rights and responsibilities.
- Life Skills: Teach essential skills like cooking, shopping, hygiene, and basic home maintenance. You'll organise educational and vocational workshops and training sessions.
- Community Building: Plan and prepare clients for independent living or other support services. You'll actively participate in registering clients for local authority and housing association move‑on agreements.
- Tenancy Support: Help clients understand their tenancy agreements, manage their finances, and maximise their income. You'll address antisocial behaviour through restorative meetings and support income recovery efforts.
- Crisis Management: Respond to emergencies and support clients in crisis situations, ensuring their health, safety, and well‑being.
What you’ll need to succeed
- Skills: You'll have great communication skills and the ability to demonstrate emotional stability and resilience when under pressure. Ability to undertake needs and risk assessments, and implement restorative procedures.
- Experience: You'll have worked with vulnerable people in housing or support settings. Experience in needs and risk assessment and support planning.
- Knowledge: Housing legislation and safeguarding practices. Familiarity with the benefits system is a plus.
- Qualifications: GCSEs in Maths and English. Bonus points for housing qualifications and food hygiene certificates.
The successful candidate will join a team of Support Workers who participate in a rota of shifts which will cover the core hours of 22.5 hours per week (generally worked over 3 days). Core working hours for the team are from 8.00am - 7.00pm over 365 days of the year.
Benefits
- Health Care Plan
- 34 days (pro rata) per annum inclusive of Bank and Public Holidays
- An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
- Access to contributory stakeholder pension scheme after 3 months
- Health and wellbeing events and activities
- Family friendly policies
- In service training opportunities and bursaries investing in your development
- Annual staff day and staff awards to celebrate our successes
- Death in service benefit of 2 x annual salary
- Regular line management and support
- Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery
Closing date for applications
9am on Friday 19th June 2026
YMCA Norfolk is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. Please note the successful candidate will be required to undertake an Enhanced DBS check prior to starting employment. Written references will be obtained for the successful candidate that will cover the previous 5 years of employment. The successful candidate will be advised that an offer of employment is subject to us obtaining a minimum of two references which are satisfactory to YMCA Norfolk. Character references may be sought where it is not possible to obtain employment references.
YMCA Norfolk will consider all applications, however this role does not meet the salary requirements for sponsorship.
If you require an alternative method of applying, or documents in a different format, please email our HR Team viacareers@ymcanorfolk.org
