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- Tasks: Support product operations, resolve customer issues, and enhance team collaboration.
- Company: Join Muck Rack, a leading SaaS platform for PR professionals.
- Benefits: Enjoy remote work, competitive salary, and comprehensive health benefits.
- Why this job: Make a meaningful impact in a dynamic media landscape from day one.
- Qualifications: 1-2 years in project or product management; familiarity with software tools.
- Other info: Be part of a transparent, inclusive culture with excellent growth opportunities.
The predicted salary is between 55000 - 64000 £ per year.
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes.
We’re looking for an enthusiastic and adaptable Product Operations Specialist to join our team and help us support and continuously improve Product Operations processes and features on Muck Rack. As our Product Operations Specialist, your mission will be to contribute to Muck Rack by resolving key issues impacting customers, communicating the roadmap, and supporting the processes that help the product and engineering teams work more efficiently.
This is a great opportunity for someone who is excited about collaborating with teammates, shipping products that delight our users around the world, evolving in the ever-changing media landscape, directly contributing to our company’s growth, and wants to make a meaningful impact from day one.
What you’ll do:
- Support responder responsibilities, including the resolution of bugs and product feedback reported by Muck Rack team members and users, and production support through alerts and automated systems.
- Partner closely with the Customer Support team to diagnose and see through resolution for user issues.
- Proactively communicate ongoing issues for maximum visibility across GTM teams.
- Gather, analyze, and help compile product data and reports to surface trends, issues, and feedback to relevant teams to inform the direction and understanding of key features.
- Support and execute systems that improve the visibility of Muck Rack’s product roadmap to both internal and external stakeholders.
- Compile reports on recent feature requests and upcoming launches to share with internal stakeholders.
- Build and iterate on systems that inform the product team of feature improvements, bugs, and overall quality assurance.
- Occasionally manage projects related to feature development and maintenance that sit within the product, engineering and design teams.
How success will be measured:
- Ability to effectively resolve user issues as they arise.
- Ability to swiftly escalate performance issues to correct Engineering and on-call squads.
- Ability to find gaps or redundancies in our processes and propose or contribute to solutions.
This role is execution-focused, with an emphasis on learning Muck Rack’s platforms, workflows, and escalation paths during the first several months.
Ideal candidate:
- 1-2 years of project management, operations or product management experience, preferably in software development.
- Experience with project management and workflow tools like Shortcut, Productboard, and Slack.
- Experience with production support and queue monitoring tools like Datadog, Grafana, PagerDuty.
- Comfort with Google Apps (Docs, Spreadsheets, Slides) or similar product suites like Microsoft Office.
- Awareness of business models and pricing strategy as it relates to feature development.
- Familiarity with agile, waterfall and similar product management methodologies.
- Experience with QA and logging/tracking bugs for our Product and Engineering teams.
- Ability to collaborate with remote teams.
- Experience with SQL and platforms like Redash is a plus, but not required.
Interview overview:
Here’s what you can expect from our process. We’ll keep you informed at every step and let you know if anything changes along the way.
- Intro call with a member of our Talent Team.
- A video interview with the Hiring Manager.
- Peer interviews with future teammates.
- Final call(s) with executive team member(s).
Salary:
For roles based in Europe, we offer a competitive salary range aligned with local market value. The base salary for this role in the UK is between £55,000 - 64,000 GBP. The base salary for this role in Ireland is between 52,000 - 61,000 EUR. Total compensation for this role consists of base salary and a quarterly bonus plan.
Why Muck Rack?
- Remote work: Fully distributed team with a permanent remote setup; home office stipend, phone and internet reimbursement, coworking membership; virtual and in-person team bonding.
- Transparent & Fair Compensation: Competitive geo-neutral pay in the U.S.; annual reviews; standardized bonus or commission; 401(k) with employer contributions; equity opportunities.
- Health & Wellness: Comprehensive medical, dental, vision, disability, and life insurance; 100% premium coverage for high-deductible plan members; 24/7 Virtual Care; EAP; employer-funded HSA contributions; wellness stipend and Headspace.
- Time Off & Family Benefits: 4+ weeks of PTO plus paid sick and mental health days; 13 holidays with personal day option; up to 16 weeks of fully paid parental leave.
- Learning and Development: Internal mobility, bi-annual performance reviews, workshops, Coursera and O’Reilly access; 2 additional PTO days for learning.
- Inclusive, Customer-First Culture: Commitment to equity, diverse perspectives; agile, founder-led; trusted by 3,000+ companies.
Product Operations Specialist employer: Muck Rack
Contact Detail:
Muck Rack Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, and ask them about their experiences at Muck Rack. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for your interviews by understanding Muck Rack’s mission and values. Show us how your skills align with our goals, especially in product operations. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you’d handle specific challenges in product operations. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way. It shows us you’re keen and professional, and it keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Product Operations Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Operations Specialist role. Highlight your relevant experience and skills that align with Muck Rack's mission and values. We want to see how you can contribute to our team!
Show Your Enthusiasm: Let your passion for product operations shine through in your application. Share why you're excited about the role and how you can help us improve our processes. We love candidates who are genuinely interested in what we do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that your application gets to the right people and helps us keep track of all candidates efficiently. We can't wait to hear from you!
How to prepare for a job interview at Muck Rack
✨Know the Product Inside Out
Before your interview, take some time to explore Muck Rack's platform. Familiarise yourself with its features and how it benefits PR professionals. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially around resolving user issues or managing projects. Think of specific examples from your past experience where you successfully tackled similar challenges, and be ready to discuss them in detail.
✨Show Your Collaborative Spirit
Muck Rack values teamwork, so be prepared to discuss how you've worked with cross-functional teams in the past. Highlight any experiences where you partnered with customer support or engineering teams to resolve issues or improve processes.
✨Ask Insightful Questions
At the end of your interview, have a few thoughtful questions ready. Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
