Global IT Operations Manager in Manchester

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes.

We’re looking for a collaborative, self-motivated Global IT Operations Manager to join our growing IT & Security team. As our Global IT Operations Manager, you’ll help scale and operate our internal IT systems, supporting a distributed, global workforce across the US, Canada and Europe, focusing on identity and access management, SaaS administration, and employee technology experience.

You’ll collaborate closely with Security, People, and business stakeholders to design and deliver IT capabilities that improve efficiency, reliability, and employee productivity across the organization.

• Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth.
• Support IT operations across a globally distributed workforce.
• Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management.
• Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows.
• Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms.
• Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others.
• Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements.
• Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience.
• Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility.
• Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement.

• 5+ years of experience in IT, including at least 2+ years managing IT teams or functions.
• Experience administering Google Workspace or similar enterprise productivity platforms.
• Strong experience managing SaaS applications, including provisioning, access control, and license management.
• Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms.
• Strong people leadership skills with a proven ability to coach, develop, and retain talent.
• Experience with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar).
• Experience managing endpoints and device lifecycle processes in a modern SaaS environment.
• Ability to manage distributed teams and collaborate effectively across regions and functions.

• Experience supporting or contributing to the transition from outsourced IT services to an in-house IT function.
• Experience building IT processes, workflows, and operational playbooks from the ground up.
• Strong interest in improving IT efficiency through automation and systems thinking.
• Familiarity with IT security best practices and access governance.
• Experience working in a high-growth SaaS or technology environment.
• Interest in journalism, media, or social platforms.

• Communicate clearly and effectively with both technical and non-technical stakeholders.
• Take ownership of their work and proactively identify opportunities for improvement.
• Balance speed and quality when delivering operational and systems improvements.
• Approach problem solving with strong analytic thinking and sound judgment.
• Work collaboratively across teams and contribute to a positive team environment.
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery.

Below you’ll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30-minute interview with a member of our Talent Team.
• A 1-hour Zoom interview with the hiring manager.
• Panel interviews with several team members, including a discussion of cross-departmental coordination and typical IT workloads.

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company off-site (typically held in Mexico) is expected.

• Remote Work, Forever: Fully distributed team with a permanent remote setup.
• Home office stipend, phone and internet reimbursement, coworking membership.
• Virtual and in-person team bonding (lunches, events, competitions).
• Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment.
• Standardized bonus or commission structure.
• 401(k) with employer contributions.
• Equity opportunities.
• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents.
• 100% premium coverage for individuals on high-deductible plans.
• 24/7 Virtual Care and Employee Assistance Program.
• Employer-funded HSA contributions and other pre-tax benefits.
• Quarterly wellness stipend and free Headspace subscription.

• 4+ weeks of PTO, plus paid sick and mental health days.
• 13 paid holidays with the option to swap for personal days.
• Up to 16 weeks of fully paid parental leave.

• Transparent pathways for internal mobility and promotion.
• Bi-annual performance reviews, team workshops, and leadership training.
• Unlimited access to Coursera and O’Reilly.
• 2 additional PTO days annually for learning and development.

Commitment to equity and valuing diverse perspectives. Agile, founder-led company focused on collaboration and innovation. Trusted by 3,000+ companies worldwide.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email.

Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.