Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and improve product operations, resolve customer issues, and enhance team collaboration.
- Company: Join Muck Rack, a leading SaaS platform for PR professionals with a vibrant culture.
- Benefits: Enjoy remote work, competitive salary, health benefits, and generous time off.
- Why this job: Make a meaningful impact in a dynamic environment while working with innovative technology.
- Qualifications: 1-2 years in project or product management; familiarity with tools like Slack and Google Apps.
- Other info: Be part of a fully distributed team that values transparency and inclusivity.
The predicted salary is between 45500 - 55000 £ per year.
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes.
We’re looking for an enthusiastic and adaptable Product Operations Specialist to join our team and help us support and continuously improve Product Operations processes and features on Muck Rack. As our Product Operations Specialist, your mission will be to contribute to Muck Rack by resolving key issues impacting customers, communicating the roadmap, and supporting the processes that help the product and engineering teams work more efficiently.
This is a great opportunity for someone who is excited about collaborating with teammates, shipping products that delight our users around the world, evolving in the ever-changing media landscape, directly contributing to our company’s growth, and wants to make a meaningful impact from day one.
What you’ll do:
- Support responder responsibilities, including the resolution of bugs and product feedback reported by Muck Rack team members and users, and production support through alerts and automated systems.
- Partner closely with the Customer Support team to diagnose and see through resolution for user issues.
- Proactively communicate ongoing issues for maximum visibility across GTM teams.
- Gather, analyze, and help compile product data and reports to surface trends, issues, and feedback to relevant teams to inform the direction and understanding of key features.
- Support and execute systems that improve the visibility of Muck Rack’s product roadmap to both internal and external stakeholders.
- Compile reports on recent feature requests and upcoming launches to share with internal stakeholders.
- Build and iterate on systems that inform the product team of feature improvements, bugs, and overall quality assurance.
- Occasionally manage projects related to feature development and maintenance that sit within the product, engineering and design teams.
How success will be measured:
- Ability to effectively resolve user issues as they arise.
- Ability to swiftly escalate performance issues to correct Engineering and on-call squads.
- Ability to find gaps or redundancies in our processes and propose or contribute to solutions.
This role is execution-focused, with an emphasis on learning Muck Rack’s platforms, workflows, and escalation paths during the first several months.
Ideal candidate:
- 1-2 years of project management, operations or product management experience, preferably in software development.
- Experience with project management and workflow tools like Shortcut, Productboard, and Slack.
- Experience with production support and queue monitoring tools like Datadog, Grafana, PagerDuty.
- Comfort with Google Apps (Docs, Spreadsheets, Slides) or similar product suites like Microsoft Office.
- Awareness of business models and pricing strategy as it relates to feature development.
- Familiarity with agile, waterfall and similar product management methodologies.
- Experience with QA and logging/tracking bugs for our Product and Engineering teams.
- Ability to collaborate with remote teams.
- Experience with SQL and platforms like Redash is a plus, but not required.
Interview overview:
Here’s what you can expect from our process. We’ll keep you informed at every step and let you know if anything changes along the way.
- Intro call with a member of our Talent Team.
- A video interview with the Hiring Manager.
- Peer interviews with future teammates.
- Final call(s) with executive team member(s).
Salary:
For roles based in Europe, we offer a competitive salary range aligned with local market value. The base salary for this role in the UK is between £55,000 - 64,000 GBP. The base salary for this role in Ireland is between 52,000 - 61,000 EUR. Total compensation for this role consists of base salary and a quarterly bonus plan.
Why Muck Rack?
Benefits and compensation highlights:
- Remote work: Fully distributed team with a permanent remote setup; home office stipend, phone and internet reimbursement, coworking membership; virtual and in-person team bonding.
- Transparent & Fair Compensation: Competitive geo-neutral pay in the U.S.; annual reviews; standardized bonus or commission; 401(k) with employer contributions; equity opportunities.
- Health & Wellness: Comprehensive medical, dental, vision, disability, and life insurance; 100% premium coverage for high-deductible plan members; 24/7 Virtual Care; EAP; employer-funded HSA contributions; wellness stipend and Headspace.
- Time Off & Family Benefits: 4+ weeks of PTO plus paid sick and mental health days; 13 holidays with personal day option; up to 16 weeks of fully paid parental leave.
- Learning and Development: Internal mobility, bi-annual performance reviews, workshops, Coursera and O’Reilly access; 2 additional PTO days for learning.
- Inclusive, Customer-First Culture: Commitment to equity, diverse perspectives; agile, founder-led; trusted by 3,000+ companies.
Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.
Product Operations Specialist in London employer: Muck Rack
Contact Detail:
Muck Rack Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Operations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Muck Rack on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Muck Rack’s mission and values. Show us how your skills align with our goals, especially around customer devotion and collaboration. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves resolving user issues and improving processes, be ready to discuss how you've tackled challenges in the past. Use real examples to illustrate your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Muck Rack.
We think you need these skills to ace Product Operations Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Operations Specialist role. Highlight your relevant experience and skills that align with Muck Rack's mission and values. We want to see how you can contribute to our team!
Show Your Enthusiasm: Let your passion for product operations shine through in your application. Share why you're excited about the role and how you can help us improve our processes. We love candidates who are genuinely interested in what we do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate applicants who can communicate effectively, just like we do with our customers!
Apply Through Our Website: Don't forget to submit your application through our official website. This ensures that your application gets to the right people quickly. We can't wait to see what you bring to the table!
How to prepare for a job interview at Muck Rack
✨Know the Product Inside Out
Before your interview, make sure you understand Muck Rack's platform and its features. Familiarise yourself with how it helps PR professionals streamline their workflow. This knowledge will not only impress the interviewers but also help you answer questions more effectively.
✨Show Your Problem-Solving Skills
As a Product Operations Specialist, you'll need to resolve user issues efficiently. Prepare examples from your past experiences where you've successfully diagnosed and solved problems. Highlight your ability to communicate these issues clearly to both technical and non-technical teams.
✨Familiarise Yourself with Tools
Get comfortable with project management and workflow tools like Shortcut and Slack, as well as production support tools like Datadog. If you have experience with SQL or similar platforms, be ready to discuss how you've used them in previous roles.
✨Emphasise Collaboration
Muck Rack values teamwork, so be prepared to discuss how you've collaborated with remote teams in the past. Share specific examples of how you’ve worked with cross-functional teams to achieve common goals, especially in a fast-paced environment.
