Remote Global IT Operations Manager in Lincoln, Lincolnshire

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes.

We’re looking for a collaborative, self-motivated Global IT Operations Manager to join our growing IT & Security team. As our Global IT Operations Manager, you’ll help scale and operate our internal IT systems, supporting a distributed, global workforce across the US, Canada and Europe, focusing on identity and access management, SaaS administration, and employee technology experience. You’ll collaborate closely with Security, People, and business stakeholders to design and deliver IT capabilities that improve efficiency, reliability, and employee productivity across the organization.

• Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth.
• Support IT operations across a globally distributed workforce.
• Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management.
• Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms.
• Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience.
• Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility.
• Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement.

Requirements:

• 5+ years of experience in IT, including at least 2+ years managing IT teams or functions.
• Strong experience managing SaaS applications, including provisioning, access control, and license management.
• Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms.
• Strong people leadership skills with a proven ability to coach, develop, and retain talent.
• Experience with IT automation tools.
• Experience supporting or contributing to the transition from outsourced IT services to an in-house IT function.
• Experience building IT processes, workflows, and operational playbooks from the ground up.
• Strong interest in improving IT efficiency through automation and systems thinking.
• Familiarity with IT security best practices and access governance.
• Balance speed and quality when delivering operational and systems improvements.
• Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery.

Travel & Team Engagement Expectations:

• This role requires up to 10% travel for team collaboration, customer engagements, and company events.
• Attendance at our annual company offsite (typically held in Mexico) is expected.

For roles based in Europe, we offer a competitive salary range aligned with local market value. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company.

Remote Work, Forever:

• Fully distributed team with a permanent remote setup.
• Home office stipend, phone and internet reimbursement, coworking membership.
• Virtual and in-person team bonding (lunches, events, competitions).

Transparent & Fair Compensation:

• Competitive geo-neutral pay.
• Annual reviews to ensure equity and market alignment.
• Standardized bonus or commission structure.
• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents.
• 24/7 Virtual Care and Employee Assistance Program.
• Employer-funded HSA contributions and other pre-tax benefits.
• 4+ weeks of PTO, plus paid sick and mental health days.
• 13 paid holidays with the option to swap for personal days.
• Up to 16 weeks of fully paid parental leave.

Transparent pathways for internal mobility and promotion:

• Bi-annual performance reviews, team workshops, and leadership training.
• 2 additional PTO days annually for learning and development.

Agile, founder-led company focused on collaboration and innovation. Trusted by 3,000+ companies worldwide.