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For Companies At a Glance
- Tasks: Engage with customers via live chat, answering queries and assisting with orders.
- Company: Leading cycling products company based in Poole with a vibrant culture.
- Benefits: Enjoy holidays, discounts, and a fun workplace atmosphere.
- Why this job: Combine your passion for bikes with customer service in a dynamic role.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: Join a team that values enthusiasm and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
A leading cycling products company based in Poole is looking for a Live Chat and Customer Service Exec to support customers online. The ideal candidate will have a passion for bikes and customer service experience.
You will manage live chats, answer product questions, and assist with order inquiries. We are looking for someone with excellent communication skills and a friendly demeanor to engage with customers effectively in a dynamic work environment.
Competitive benefits include holidays, discounts, and a fun workplace.
Cycling Live Chat & Customer Service Executive in Poole employer: Muc-Off
Contact Detail:
Muc-Off Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cycling Live Chat & Customer Service Executive in Poole
✨Tip Number 1
Get to know the company! Research their products and values so you can chat confidently about cycling. This will show your passion and help you connect with the team during interviews.
✨Tip Number 2
Practice your live chat skills! Set up mock scenarios with friends or family where you answer customer queries. This will help you feel more comfortable and improve your communication skills.
✨Tip Number 3
Show off your personality! When engaging with potential employers, let your friendly demeanour shine through. A positive attitude can make a huge difference in how you're perceived.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Cycling Live Chat & Customer Service Executive in Poole
Some tips for your application 🫡
Show Your Passion for Cycling: Make sure to highlight your love for bikes in your application. We want to see that you’re not just looking for a job, but that you genuinely care about cycling and helping fellow enthusiasts.
Tailor Your Experience: When detailing your customer service experience, be specific! We’re keen to know how your past roles have prepared you for managing live chats and answering product questions. Use examples that showcase your skills.
Keep It Friendly and Professional: Your written application should reflect the friendly demeanour we value at StudySmarter. Use a warm tone while maintaining professionalism to show us you can engage effectively with customers.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Muc-Off
✨Know Your Bikes
Brush up on your cycling knowledge before the interview. Familiarise yourself with popular bike brands, types of bikes, and common cycling accessories. This will not only show your passion for bikes but also help you answer product-related questions confidently.
✨Practice Live Chat Scenarios
Since you'll be managing live chats, it’s a good idea to practice responding to customer inquiries in real-time. You can simulate this with a friend or use online resources. Focus on being clear, concise, and friendly in your responses.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about challenging situations you faced and how you resolved them. This will demonstrate your ability to handle customer inquiries effectively.
✨Engage with Enthusiasm
During the interview, let your passion for cycling and helping customers shine through. A friendly demeanor and positive attitude can make a huge difference. Remember, they’re looking for someone who can engage with customers in a dynamic environment!
