IT Support Technician

Muc-Off was founded in 1994 and are now the leading supplier of specialist cycling cleaning and maintenance products in the UK. Following 5 years of explosive growth, the company is expanding fast into the European, Asian and North American markets focusing on its core categories of cycling, motorcycle and athlete performance products. This is a great time to be part of this rapidly growing, truly innovative British business as we embark on new territories and sectors, whilst growing our brand presence across core bicycle and motorbike markets. In what is a truly results-driven culture; the rewards and career development opportunities are second to none.

About the role

As IT Desktop Support, you will serve as the first point of contact for technical issues, ensuring prompt resolution and appropriate escalation to 3rd party IT providers. Day to day duties will also include assisting with the stability of the company's computer systems and electronic data, maintenance and supporting implementation of customised systems and overseeing all computer-related activities. The successful candidate will be based in Poole, but occasional visits to Southampton office may be required. This is a varied and exciting role in a rapidly growing business, with the opportunity to work with a wide variety of systems and technologies.

Key Responsibilities

• Create and manage users, ensuring secure and appropriate permissions are given to new starters and existing users or revoked for leavers.
• Setup workstations for new starters (monitors, cables, keyboard and other IT equipment etc.).
• Register warranties for new devices, manage hardware maintenance and replacements.
• Look to support in updating current reporting environment.
• Install, configure, test and update computer software, hardware, operating systems and applications for both Windows and Mac OS.
• Monitor, diagnose and resolve hardware and software issues for urgent requests that cannot wait for 3rd party.
• Assist in creating and maintaining IT documentation e.g. IT Asset register, Inventory, IT Handbook, Knowledge Base.

Essential skills/experience:

• IT qualification, ideally at NVQ Level 3 or higher.
• Genuine interest in IT and technology.
• Hands-on software and hardware troubleshooting experience.
• Ability to conduct research into PC and operating system issues.
• Passion for technology, can-do attitude and strong desire to learn.
• Excellent logical, analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
• Strong knowledge of MS Office Suite, Windows and Mac OS operating systems.
• Great communication skills, both written and verbal.

Desirable skills/experience:

• BA or BS degree in computer science, economics or other relevant fields.
• Previous IT experience as desktop support or technical support is advantageous.
• Experience in SQL, Tableau, BigQuery or other data visualisation tools is a plus.
• Advanced Excel skills.
• Proficient in SQL reporting writing.

What we can offer

• Competitive Salary.
• 33 days holiday, inclusive of UK bank holidays increase with length of service.
• Early finish on Fridays.
• Excellent staff discount on Muc-Off products.
• Employee Assistance Programme.
• Medicash Health Programme.
• Death in Service.
• Long Service Rewards.
• Cycle to Work Scheme.
• Fresh fruit and biscuits each day.
• Chill out areas, showers and a secure area to store your bike.
• Pension contributions.
• An awesome opportunity to work with a local and widely recognised Brand.
• A cool, casual and fully branded-up working environment where staff indulge their passions for cycling and fitness.
• Brilliant social events.