At a Glance
- Tasks: Support clients in completing energy and water network processes while managing administrative tasks.
- Company: Join mua Group, a leader in sustainable energy and water solutions.
- Benefits: Enjoy extra holiday, bonuses, and professional development opportunities.
- Other info: Hybrid role with a supportive team and excellent growth potential.
- Why this job: Make a real impact in the transition to net zero while developing your career.
- Qualifications: Experience in admin roles and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
At mua Group, we’re both an independent distribution network operator (IDNO) for electricity and an independent gas transporter (IGT) for gas. We don’t own the gas or electricity, but we collect a fee from the energy supplier for safely and reliably delivering their gas and electricity to homes and businesses through our pipes and cables. We’re also a regulated water and wastewater company, adopting water and wastewater networks across Britain.
We’re looking for a Senior Administrator to join our Operations team. This is a vital, client‑facing role. You’ll be supporting our ICP and developer clients through the completion process, which enables us to adopt the newly‑constructed energy and water networks.
Role responsibilities:
- Reviewing completion data and issuing completion certificates
- Informing clients when they can raise invoices for completed connections
- Processing invoices for completed connections
- Managing site inspection, audit, operation and maintenance records
- Promptly responding to client enquiries, liaising with different teams for a swift resolution
- Ensuring our administrative processes are effective and efficient, so we can provide high‑quality levels of service at all times
- Becoming part of our out‑of‑hours standby team, dispatching emergency response teams to resolve network faults
Our Operations team is based in our Cannock office. Although you would be primarily home‑based, it is a hybrid role and you would be required to work from Cannock once or twice a week. For this role, you’ll need clear communication and strong organisational skills. Ideally, you’ll have experience in a coordinator role in the construction, energy or utility industry, but that’s not essential.
What we’re looking for:
- Experience of working in an administrative support role
- Experience in a customer‑facing role
- Excellent IT skills, including Outlook, PowerPoint and Word
- Demonstrable knowledge of Excel and the ability to enter, manipulate and analyse data
- High level of attention to detail
- The ability to manage your own workload
Benefits and perks:
- Extra holiday the longer you work for us
- Option to buy two additional days' holiday each year
- Discretionary annual bonus and annual salary review
- Above market rate contributory pension scheme
- Life assurance, health screening and enhanced sick pay
- Enhanced maternity and paternity pay, and a maternity returner’s bonus
- Extra week's holiday when you’re getting married and a wedding bonus
- Dedicated and continued investment in your professional development
- Retail discounts and cashback
- Discounted gym memberships
- Cycle to work scheme
How to apply:
All you need to do to apply is upload your CV with a message about why you’re interested in the role. We want to speak with you as soon as possible, so there’s no closing date for applications.
Senior Administrator employer: mua Group
At mua Group, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that prioritises employee growth and well-being. Our hybrid working model allows for flexibility while maintaining strong team collaboration in our Cannock office, and we provide a range of benefits including extra holiday, a competitive pension scheme, and dedicated professional development opportunities. Join us in our mission to build sustainable energy solutions and enjoy a rewarding career in a vital industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at mua Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its mission. Understand how your skills as a Senior Administrator can help them achieve their goals, especially in supporting clients through the completion process.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you’ve managed workloads or improved processes in previous roles. This will demonstrate your ability to keep things running smoothly at mua.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the mua team.
We think you need these skills to ace Senior Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Administrator role. Highlight relevant experience in administrative support and customer-facing roles, especially in the construction, energy, or utility sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Message:When you upload your CV, include a message that clearly explains why you’re interested in joining our team at mua Group. Share your passion for supporting clients and your commitment to delivering high-quality service. This is your chance to stand out!
Show Off Your IT Skills:Since this role requires excellent IT skills, make sure to mention your proficiency in Outlook, PowerPoint, Word, and Excel. If you have experience manipulating and analysing data, let us know! We love seeing candidates who are tech-savvy.
Be Ready for a Chat:We’re eager to speak with you as soon as possible, so be prepared for a quick chat after you apply. Make sure your contact details are up-to-date and check your emails regularly. We can’t wait to hear from you!
How to prepare for a job interview at mua Group
✨Know the Company Inside Out
Before your interview, make sure you research mua Group thoroughly. Understand their role as an independent distribution network operator and their mission towards sustainability. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Highlight Relevant Experience
When discussing your background, focus on any administrative or customer-facing roles you've had, especially in the construction, energy, or utility sectors. Be ready to share specific examples of how you've managed workloads, processed data, or improved administrative processes.
✨Showcase Your Communication Skills
As a Senior Administrator, clear communication is key. Prepare to demonstrate your ability to liaise with clients and teams effectively. You might want to practice explaining complex information simply, as this will be crucial when responding to client enquiries.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Operations team, the hybrid work model, or how they support professional development. This shows you're engaged and serious about the role, plus it gives you valuable insights into the company culture.
