At a Glance
- Tasks: Support clients in completing energy and water network processes while managing administrative tasks.
- Company: Join mua Group, a leader in sustainable energy and water solutions.
- Benefits: Enjoy extra holidays, bonuses, and professional development opportunities.
- Other info: Hybrid role with flexible working and excellent career growth potential.
- Why this job: Make a real impact in the transition to net zero while developing your career.
- Qualifications: Experience in admin roles and strong IT skills are preferred but not essential.
The predicted salary is between 30000 - 40000 € per year.
At mua Group, we’re both an independent distribution network operator (IDNO) for electricity and an independent gas transporter (IGT) for gas. We don’t own the gas or electricity, but we collect a fee from the energy supplier for safely and reliably delivering their gas and electricity to homes and businesses through our pipes and cables. We’re also a regulated water and wastewater company, adopting water and wastewater networks across Britain.
We’re looking for a Senior Administrator to join our Operations team. This is a vital, client‑facing role. You’ll be supporting our ICP and developer clients through the completion process, which enables us to adopt the newly‑constructed energy and water networks.
As our Senior Administrator, you’ll be responsible for:
- Reviewing completion data and issuing completion certificates
- Informing clients when they can raise invoices for completed connections
- Processing invoices for completed connections
- Managing site inspection, audit, operation and maintenance records
- Promptly responding to client enquiries, liaising with different teams for a swift resolution
- Ensuring our administrative processes are effective and efficient, so we can provide high‑quality levels of service at all times
You’ll also become part of our out‑of‑hours standby team, dispatching emergency response teams to resolve network faults. Our Operations team is based in our Cannock office. Although you would be primarily home‑based, it is a hybrid role and you would be required to work from Cannock once or twice a week.
For this role, you’ll need clear communication and strong organisational skills. Ideally, you’ll have experience in a coordinator role in the construction, energy or utility industry, but that’s not essential.
What we’re looking for:
- Experience of working in an administrative support role
- Experience in a customer‑facing role
- Excellent IT skills, including Outlook, PowerPoint and Word
- Demonstrable knowledge of Excel and the ability to enter, manipulate and analyse data
- High level of attention to detail
- The ability to manage your own workload
Benefits and perks:
- Extra holiday the longer you work for us
- Option to buy two additional days' holiday each year
- Discretionary annual bonus and annual salary review
- Above market rate contributory pension scheme
- Life assurance, health screening and enhanced sick pay
- Enhanced maternity and paternity pay, and a maternity returner’s bonus
- Extra week's holiday when you’re getting married and a wedding bonus
- Dedicated and continued investment in your professional development
- Retail discounts and cashback
- Discounted gym memberships
- Cycle to work scheme
How to apply: All you need to do to apply is upload your CV with a message about why you’re interested in the role. We want to speak with you as soon as possible, so there’s no closing date for applications.
Senior Administrator in Cannock employer: mua Group
At mua Group, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that prioritises employee growth and well-being. As a Senior Administrator in our Cannock office, you'll enjoy a hybrid working model, competitive benefits including extra holiday and a contributory pension scheme, and the opportunity to contribute to sustainable energy solutions while developing your skills in a vital client-facing role.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator in Cannock
✨Tip Number 1
Network like a pro! Reach out to current employees at mua Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Administrator role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by researching the company’s mission and values. Understand how they’re contributing to the UK's transition to net zero. This will show your genuine interest in the role and help you stand out during the conversation.
✨Tip Number 3
Practice your communication skills! Since this is a client-facing role, being able to articulate your thoughts clearly is crucial. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Senior Administrator in Cannock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Administrator role. Highlight your relevant experience in administrative support and customer-facing roles, especially if you've worked in the construction, energy, or utility sectors.
Craft a Compelling Message:When you upload your CV, include a message that clearly explains why you're interested in the role at mua Group. Show us your passion for supporting clients and your commitment to helping build sustainable places.
Show Off Your IT Skills:Since the role requires excellent IT skills, make sure to mention your proficiency in Outlook, PowerPoint, Word, and Excel. If you have experience manipulating and analysing data, let us know!
Keep It Professional Yet Personal:While we want to see your professional side, don’t be afraid to let your personality shine through. We’re looking for someone who can communicate clearly and effectively, so show us how you can do that in your application!
How to prepare for a job interview at mua Group
✨Know the Company Inside Out
Before your interview, make sure you research mua Group thoroughly. Understand their role as an independent distribution network operator and their mission towards sustainability. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Highlight Relevant Experience
When discussing your background, focus on any administrative or customer-facing roles you've had, especially in the construction, energy, or utility sectors. Be ready to share specific examples of how you've managed workloads, processed data, or resolved client enquiries effectively.
✨Showcase Your IT Skills
Since the role requires excellent IT skills, be prepared to discuss your proficiency with Outlook, PowerPoint, Word, and especially Excel. You might even want to mention any specific projects where you used these tools to improve efficiency or accuracy in your work.
✨Demonstrate Strong Communication Skills
As a Senior Administrator, clear communication is key. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showing that you can liaise effectively with clients and team members alike.
