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- Tasks: Be the welcoming face of our business, managing reception and admin duties.
- Company: Join a dynamic team at MTVH, focused on exceptional customer service.
- Benefits: Competitive salary, travel expense reimbursement, and a supportive work environment.
- Other info: Opportunity for growth in a collaborative and vibrant workplace.
- Why this job: Make a real impact by enhancing the workspace experience for everyone.
- Qualifications: Experience in office operations, strong IT skills, and excellent communication.
The predicted salary is between 27844 - 29320 £ per year.
Permanent, Full-Time Opportunity (37.5 hours)
Location: Clapham Park, SW2 4AX
Salary: £27,844 - £29,320
We have an exciting opportunity to join a dynamic growing team, delivering exceptional levels of customer service and operational resilience. Teamwork is at the heart of our culture so if you feel you have what it takes to create an amazing workspace we invite you to read on.
This role is a permanent, full-time contract working 37.5 hours per week, Monday to Friday and requires daily presence in the office. The base office of this role will be Clapham Park (SW2 4AX), although the expectation is to travel to any of the offices within the London region to support the Workspace Services team to ensure compliance duties are carried out at sites where there is no daily presence and during planned and unplanned absences. Travel expenses from the base office will be reimbursed in accordance with the Business Travel & Expenses Policy.
As part of the Workspace Services team, who take pride in providing services within the office estate of MTVH, the Workspace Administrator/Receptionist will support and assist the Workspace Services Team in all general reception and administration duties. You will be the welcoming face of our business, interacting with staff, clients, suppliers and visitors with a focus on improving building user experience.
Duties include, but are not limited to:
- Meeting and greeting visitors including organising appropriate hospitality, maintaining the visitor records system
- Managing meeting room bookings and requests
- Providing support to the Workspace Services Team to ensure offices maintain 100% compliance in areas of health, safety and planned preventative maintenance
- Access control management, issuing and programming access cards and staff IDs
- Postal functions (incoming and outgoing)
- Ordering and maintaining stock in relation to the workspace service provision
- Processing and prioritising work order requests from colleagues through a central helpdesk system
- Attending team meetings and producing subsequent minutes and actions
- Providing support to the Workspace Services Team in maintaining supplier matrices and the associated documentation
- Taking reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work
- Manual handling
What you'll need to succeed:
- Previous relevant operational office experience within the Facilities or Hospitality sectors
- Demonstrable experience of excellent IT and Microsoft Office skills
- Strong communication skills
- Detail oriented and able to prioritise workload
- Ability to work independently and as part of a team, influencing colleagues and building users where appropriate
- Customer focused with a proactive, flexible approach
- Actively manages relationships that will ensure objectives are achieved
Workspace Services Receptionist/Administrator employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workspace Services Receptionist/Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on MTVH and their values. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your customer service skills! As a Workspace Services Receptionist/Administrator, you'll be the face of the business. Think about scenarios where you’ve provided excellent service and be ready to share those stories during your interview.
✨Tip Number 3
Be prepared to discuss your organisational skills! You’ll need to manage meeting room bookings and handle various administrative tasks. Have examples ready that demonstrate how you prioritise and keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Workspace Services Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous operational office experience and any relevant roles in Facilities or Hospitality to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your customer-focused approach aligns with our team’s values. Don’t forget to mention your strong communication skills!
Showcase Your IT Skills: Since we value excellent IT and Microsoft Office skills, make sure to include specific examples of how you've used these tools in past roles. This will help us see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MTVH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workspace Services Receptionist/Administrator. Familiarise yourself with the key duties mentioned in the job description, such as managing meeting room bookings and maintaining visitor records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As the welcoming face of the business, it's crucial to highlight your customer service experience. Prepare examples of how you've successfully interacted with clients or visitors in previous roles. Think about situations where you went above and beyond to improve someone's experience, as this will resonate well with the interviewers.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be ready to discuss instances where you've collaborated effectively with colleagues, as well as times when you've taken initiative on your own. This balance is key to showing that you can thrive in their dynamic environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the workplace is the right fit for you. Asking about their approach to health and safety compliance could be particularly relevant!