Supervisor - Clapham Park, SW2 4UX

Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you!

Position Overview:

We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant.

What you'll need to succeed:

• A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment.
• A proven track record of managing a multi-discipline trade workforce, understanding the complex requirements of the workforce and being able to support them on a technical level.
• A passion for delivering right first-time repairs.
• A flexible approach to work patterns & workloads.
• Patience: The ability to remain composed and patient during challenging situations.
• Experience in using multiple business IT applications databases, Microsoft Office.
• Commercial awareness to deliver value for money business solutions.
• A team working approach in a diverse and complex environment.

Key Responsibilities:

• Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity.
• Collaborate with supervisors & managers to plan and deliver effective repairs.
• Experience and ability to manage Health and Safety in a social housing repairs environment.
• High level of technical knowledge and diagnosis skills in a housing maintenance environment.
• Able to manage problems and identify solutions.
• Ensure repairs are completed on time and within Key performance indicators.
• Handle administrative tasks related to the team.
• Able to stay calm under pressure.
• Able to plan work for multiple trade operatives minimising downtime.
• Experience in complaints and collating information from all stakeholders, to include CRM management.

Qualifications:

• Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, general building, roofing, etc.
• SMSTS, desirable but not essential.
• Driving Licence.

What’s in it for you?

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
• 2 volunteering days per year for things like helping out in local communities.
• An additional ‘Beliefs day’ once a year to have an extra day off.
• Supported family friendly approach with extended parental leave.
• Enhanced pension with matched contributions of up to 9%.
• Option to buy or sell up to 5 days annual leave per year.
• Life assurance cover 3 x your salary.
• Cycle2work scheme.
• Hybrid Working - Dependent on job role and department.
• Health cash plan scheme for your everyday healthcare needs which you can add your family members to.
• Tenancy deposit – interest free loan to help with rental deposits and season ticket loan.
• Access to extensive learning and training opportunities with Wisebox platform.
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues.
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support.
• Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation.

About us:

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document.

Our promise:

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others’ wellbeing. We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are: Gender, Ethnicity, LGBTQ+, Disability.

Our core values of Dare, Care and Collaborate demonstrate that we are a people-focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.