At a Glance
- Tasks: Lead a team managing disrepair and complex repairs across North London.
- Company: MTVH, a forward-thinking organisation committed to quality housing services.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in project management and strong leadership abilities required.
The predicted salary is between 59983 - 63139 € per year.
We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London.
What you'll need to succeed:
- Manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties.
- Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPIs.
- Strong leadership skills and background in managing a multifaceted repairs team.
- Management of disrepair cases with experience presenting as an expert witness in disrepair hearings.
- Experience of Contract/Project Management (essential).
- Experience of working in Social Housing, Building Surveying, or a regulated field.
- History of dealing with customers from different backgrounds, and delivering a positive and transparent service.
- Experience of analysing customer feedback to achieve service improvements.
- Attention to detail and accuracy in reporting.
- Experience of working with external stakeholders.
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing.
- Budget management adhering to budget set and managing expectations.
- Strong Leadership skills and the ability to manage a varied and demanding workforce.
- A self-starter who isn't afraid of challenge.
- Must have car and business insurance.
Desirable:
- Housing Experience or working in a related field.
To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years.
Regional Disrepair Manager - Southgate, London employer: MTVH
MTVH is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model that supports work-life balance. With a strong focus on leadership development and a collaborative work culture, employees are encouraged to innovate and improve service delivery in the social housing sector. Located in Southgate, London, this role provides the unique opportunity to make a meaningful impact in the community while enjoying competitive benefits and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Disrepair Manager - Southgate, London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their needs, especially in managing disrepair cases and leading teams. Confidence is key!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Reach out directly to companies you’re interested in, even if they’re not advertising roles. A well-timed email can make all the difference.
✨Tip Number 4
Use our website to apply for jobs! It’s super easy and ensures your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly through us.
We think you need these skills to ace Regional Disrepair Manager - Southgate, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Disrepair Manager role. Highlight your experience in managing disrepair cases and leading teams, as well as any relevant qualifications in social housing or building surveying.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of your leadership skills and how you've successfully managed complex repairs or disrepair cases in the past.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application reflects your ability to communicate effectively with various stakeholders. Use concise language and ensure your writing is free from errors.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Make sure you brush up on your knowledge of disrepair management and the specific responsibilities of a Regional Property Manager. Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description, as well as any relevant legislation or best practices in social housing.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership abilities, especially in managing a diverse team. Think about times when you've successfully led a project or improved a process, and be ready to discuss how you can apply those experiences to the role.
✨Communicate Clearly
Since clear communication is crucial for this role, practice articulating your thoughts concisely. Be prepared to explain how you would manage contractors and ensure effective communication with all parties involved in disrepair cases.
✨Bring Data to the Table
Be ready to discuss your experience with record keeping and reporting. Prepare to share how you've used data to analyse customer feedback and drive service improvements, as this will show your attention to detail and commitment to quality.
