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- Tasks: Manage housing services and support customers in a vibrant community.
- Company: MTVH, a growing organisation dedicated to excellent housing services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and community engagement.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in social housing and strong customer service skills required.
The predicted salary is between 41235 - 43405 £ per year.
Location: 1 post to cover Slough within postcode regions of SL1, SL2 & SL3
Salary Banding: 41,235 - 43,405
1 x Full Time Permanent Post based on a 37.5hr working week.
This role:
Due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.
This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.
This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management as this a large part of the role you will need to have demonstrable experience.
What you'll need to succeed:
- Essential car user full driving license are required
- Experience of working in a social housing setting is essential
- Experience of working within a supported housing environment is desirable
- Good working knowledge of housing practice, housing law and the principles of service charge management is essential
- Ability to collaborate, network and be a strong team player
- Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
- Experience of excellent administration skills & analysing customer feedback to achieve service improvements
- Attention to detail and accuracy in writing, reporting and numeracy
- Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
- Ability to self-manage a varied and demanding workload, prioritising and organising too
- A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion
- The ability to manage and report on projects against agreed targets
- Must possess excellent office management skills, managing inboxes, keys etc.
- Must be willing to work flexible hours as required
Desirable:
- Housing qualification
To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new check performed every three years.
Local Housing Manager - Slough employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Housing Manager - Slough
✨Tip Number 1
Get to know the company culture! Before your interview, check out MTVH's values of care, dare, and collaborate. This will help you align your answers with what they’re looking for and show that you’re a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to housing management and customer service. Think about specific examples from your past experiences that highlight your skills in dealing with complex needs.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can give you an edge during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Local Housing Manager - Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Local Housing Manager role. Highlight your experience in social housing and any relevant skills that align with our values of care, dare, and collaborate.
Showcase Your Experience: We want to see your proven track record in dealing with customers who have complex needs. Share specific examples in your application that demonstrate your ability to manage challenging situations effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law and practices. Familiarise yourself with the specific challenges faced in social housing, especially in Slough. This will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Experience
Prepare to discuss your previous experience dealing with customers who have complex needs. Think of specific examples where you've successfully managed challenging situations. This will demonstrate your capability and empathy, which are crucial for this role.
✨Emphasise Teamwork
Since collaboration is key in this position, be ready to talk about how you've worked effectively within a team. Share instances where you've networked with local authorities or other partners to achieve common goals. This will highlight your ability to work well with others.
✨Demonstrate Flexibility
Be prepared to discuss your adaptability and willingness to work flexible hours. Mention any past experiences where you've had to adjust your schedule or approach to meet the needs of your customers or team. This will show that you're ready to take on the dynamic nature of the role.