At a Glance
- Tasks: Lead a dedicated team supporting women facing complex challenges and empower them towards independence.
- Company: MTVH, a compassionate organisation making a real difference in local communities.
- Benefits: Supportive team environment, meaningful work, and the chance to impact lives positively.
- Other info: Flexible working hours and participation in an on-call rota may be necessary.
- Why this job: Join us to inspire change and support women in overcoming their challenges.
- Qualifications: Experience in managing supported housing and strong leadership skills required.
The predicted salary is between 36000 - 44000 £ per year.
Location
Streatham, London
Contract
4 Months Fixed-Term Contract until 31/03/2027(Maternity Cover)
Department
- MTVH Support
- Genuine Occupational Requirement
Due to the nature of this service and the needs of the women we support, this post is open to female applicants only under the provisions of Schedule 9, Part 1 of the Equality Act 2010, as being female is deemed to be a Genuine Occupational Requirement for this role.
Make a Real Difference to Women's Lives
At MTVH, we believe everyone deserves the opportunity to live a safe, fulfilling, and independent life.
We are seeking an experienced and passionate Service Manager to lead our Women's Complex Needs Service on a maternity cover basis, supporting women facing multiple and complex challenges including homelessness, trauma, mental health needs, substance misuse, social exclusion, and offending behaviour.
This is an exciting opportunity to lead a dedicated team delivering high-quality, trauma-informed and strengths-based support services that empower women to achieve positive outcomes and greater independence.
What You'll Be Doing
As Service Manager, you will oversee the delivery of specialist supported housing services across London, ensuring excellent customer outcomes, regulatory compliance, and high service standards.
You will
- Lead and develop a team of support professionals, creating a positive and high-performing culture.
- Deliver and continuously improve a trauma-informed, psychologically informed and strengths-based service.
- Manage service performance, risks, budgets, and resources effectively.
- Build strong relationships with local authorities, commissioners, community partners and external stakeholders.
- Ensure customers are actively involved in shaping the services they receive.
- Drive service quality, customer satisfaction and continuous improvement.
- Promote MTVH's values while maintaining compliance with contractual, safeguarding and regulatory requirements.
What We're Looking For
We're looking for a compassionate and experienced leader who can inspire teams and deliver exceptional services for women with complex needs.
You will have
- Experience managing supported housing, homelessness, housing-related support, or complex needs services.
- Strong knowledge of trauma-informed and strengths-based approaches.
- Experience supporting vulnerable adults with complex and multiple needs.
- Excellent people management and performance management skills.
- Experience managing budgets, performance targets and service delivery.
- Knowledge of safeguarding legislation and health and safety requirements.
- Strong communication, relationship-building and stakeholder management skills.
- The ability to work flexibly and participate in an out-of-hours on-call rota.
Why Join MTVH?
At MTVH, you'll be part of an organisation committed to making a meaningful difference in local communities.
You'll join a supportive team environment where collaboration, innovation and customer focus are at the heart of everything we do.
- Important Information
- Enhanced DBS check required.
- This role involves regular contact with vulnerable adults and is subject to safeguarding requirements.
- The postholder may occasionally be required to work unsocial hours, weekends, public holidays and participate in an on-call rota.
Service Manager employer: MTVH
At our Clapham Park location, we pride ourselves on being an excellent employer that values the well-being and growth of our employees. With a competitive salary, generous annual leave, and a comprehensive benefits package including a health cash plan and life assurance, we foster a supportive work culture that encourages professional development and community engagement. Join us to make a meaningful impact in social housing while enjoying the unique advantages of working in vibrant South London.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to MTVH, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of MTVH. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at MTVH. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at MTVH
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with MTVH.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Service Manager role at MTVH, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show MTVH that you can think critically and act effectively under pressure.
