At a Glance
- Tasks: Deliver top-notch service charge support and resolve customer queries with expertise.
- Company: Join a dynamic team at MTVH, focused on customer satisfaction and compliance.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Enjoy a collaborative workplace with a focus on continuous improvement.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Experience in service charges or leasehold management, with strong communication skills.
The predicted salary is between 40657 - 42796 € per year.
MTVH are looking for a customer-focused and detail-oriented professional to join our Service Charge team based in Hatton Garden. This is a fantastic opportunity to play a key role in delivering a high-quality service, ensuring transparency, compliance, and excellent customer outcomes in all aspects of service charge delivery.
Key Responsibilities
- Deliver a responsive, front-line service for all service charge enquiries, meeting agreed service standards and KPIs.
- Prepare supporting documentation for formal challenges, including First Tier Tribunal cases and other legal proceedings, and attend hearings when required.
- Ensure all processes are delivered efficiently, in line with policies, procedures, and relevant legislation.
- Resolve service failures, complaints, and disputes, driving continuous service improvements.
- Set and manage financial forecasts for service charge activities, identifying and addressing variances with relevant stakeholders.
- Provide expert advice on leasehold and service charge matters to customers, colleagues, and partners.
- Maximise income recovery by ensuring accurate coding, allocation, and management of charges.
- Manage high volumes of customer interactions via phone, email, and written correspondence, ensuring all queries are handled promptly and professionally.
- Build strong relationships with customers, whilst communicating technical information in a clear and customer-friendly manner.
- Investigate and resolve complex service charge queries, including detailed breakdowns, disputes, and historical account analysis.
About You
- Strong experience within service charges, leasehold management, or a related housing/finance environment.
- Excellent customer service and communication skills, with the ability to handle complex enquiries sensitively and effectively.
- Knowledge of relevant legislation and tribunal processes is highly desirable.
- Financially astute with experience in forecasting and budget management.
- Proactive problem-solver with the ability to manage complaints and implement improvements.
- Highly organised with strong attention to detail.
Service Charge Specialist - Farringdon employer: MTVH
MTVH is an exceptional employer that prioritises employee growth and development within a supportive and collaborative work culture. Located in the vibrant area of Farringdon, our hybrid working model offers flexibility while ensuring a strong focus on delivering high-quality service to our customers. With competitive salaries and a commitment to continuous improvement, we empower our team members to excel in their roles and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Specialist - Farringdon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their service charge team. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience in service charges and customer service confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Charge Specialist - Farringdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Charge Specialist. Highlight your experience in service charges and leasehold management, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at MTVH. Mention specific experiences that relate to the job description and show us your passion for delivering excellent customer outcomes.
Show Off Your Attention to Detail:As a Service Charge Specialist, attention to detail is key. Make sure your application is free from typos and errors. We want to see that you can communicate clearly and professionally right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Make sure you brush up on your knowledge of service charges and leasehold management. Familiarise yourself with relevant legislation and tribunal processes, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled complex customer enquiries in the past. Think about times when you've resolved complaints or disputes effectively. This will demonstrate your ability to provide excellent customer service, which is key for this role.
✨Be Financially Savvy
Since the role involves financial forecasting and budget management, be ready to discuss your experience in these areas. Bring along examples of how you've managed budgets or improved income recovery in previous roles. This will highlight your financial acumen and attention to detail.
✨Practice Clear Communication
You'll need to communicate technical information clearly and effectively. Practice explaining complex concepts in simple terms, as this will help you build rapport with customers. During the interview, focus on being concise and friendly in your responses.
