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- Tasks: Calculate and manage service charges for properties while ensuring compliance with regulations.
- Company: Join a dynamic team in a leading property management company.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in property management and enhance your financial skills.
- Qualifications: Experience in customer service and knowledge of service charges and budget management.
- Other info: Work in a supportive environment with a focus on continuous improvement.
The predicted salary is between 31000 - 41000 £ per year.
This role can be based in either London EC1N 8JS or Nottingham NG9 1LA. Salary banding dependent upon location: London £39,281 - £41,348; Nottingham £31,657 - £33,323. This role is eligible for our smarter working policy to be discussed at interview.
As a Central Service Charge Specialist based within our busy service team, you will be responsible for supporting the calculating, collecting and allocating service charges in leasehold and rented properties. This includes preparing the data through various systems which enables the accurate calculation of charges, whilst ensuring compliance with relevant regulations. You will play a key role in coordinating with the wider service charge team and on occasion with other departments. You will run compliance reports to ensure our service charge data has been mapped and loaded correctly, identifying and resolving any issues. This role will also see you supporting the wider service charges and rent functions by being the central hub for processes for other business areas.
Duties to include:
- Provide responsive internal customer service, and support, in all central aspects of service charge enquiries in line with service expectations and key performance indicators.
- Provide data, policy documentation and analysis required to support documentation for formal challenges (relating to First Tier Tribunal and other civil law actions).
- Support the wider service charge team to ensure that processes are carried out effectively and in line with policy, procedure and legislation.
- Make systematic improvements to central processes and systems to avoid future service failures, complaints and disputes. This should include regular checks of data cleanliness, and coordinating resolution of any issues.
- Set, manage and analyse financial forecasts for Service Charge activities, highlighting and liaising variance with relevant teams and individuals.
- Compile and analyse reporting information, and prepare data loads to service charge systems.
- Lead on resolving complex service charge issues and responding to related enquiries and complaints.
- Provide advice on leasehold and service charge issues to colleagues and relevant stakeholders, and on the feasibility and efficiency of service charge system use.
- Maximise recovery of income by ensuring that charges are coded and allocated correctly.
You must possess:
- Ability to explain complex or technical information to a variety of audiences – both internal and external.
- Knowledge and/or experience of budget management and appropriate controls.
- Excellent IT skills including advanced Excel.
- Experience and detailed understanding of Service Charges, Housing and/or Residential Property Management.
- Knowledge of the legal and statutory framework around home ownership service charges and preparing legal cases for Courts and Tribunals.
- Previous experience of working within a customer service environment.
Service Charge Specialist (Central) - London/Nottingham employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Specialist (Central) - London/Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their service charge processes and be ready to discuss how your skills can help improve their systems. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Service Charge Specialist (Central) - London/Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Specialist role. Highlight your experience with service charges, budget management, and any relevant IT skills, especially in Excel. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your customer service experience and your ability to handle complex information.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved issues in previous roles. We love candidates who can demonstrate their ability to tackle challenges, especially when it comes to service charge queries or compliance matters.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at MTVH
✨Know Your Numbers
As a Service Charge Specialist, you'll be dealing with financial forecasts and service charge calculations. Brush up on your budgeting skills and be ready to discuss how you've managed budgets in the past. Be prepared to explain complex financial concepts clearly, as this will show your ability to communicate effectively with both internal teams and external stakeholders.
✨Familiarise Yourself with Regulations
Understanding the legal and statutory framework around service charges is crucial. Before the interview, make sure you know the key regulations that affect leasehold and rented properties. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to compliance and best practices.
✨Showcase Your IT Skills
Since advanced Excel skills are a must for this role, be ready to discuss your experience with data analysis and reporting. Consider bringing examples of reports or analyses you've created in the past. If you have experience with specific software used in service charge management, mention that too!
✨Customer Service Mindset
This role involves providing responsive internal customer service, so think about your previous experiences in customer service environments. Prepare examples of how you've handled complex enquiries or complaints, and how you ensured customer satisfaction. Highlighting your problem-solving skills will show that you're ready to tackle the challenges of the role.
