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- Tasks: Manage financial forecasts and provide top-notch customer service for service charge enquiries.
- Company: Join a dynamic team in Beeston focused on customer satisfaction and service excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by resolving issues and improving services for our customers.
- Qualifications: Strong problem-solving skills, attention to detail, and experience in customer service.
- Other info: Exciting permanent role with potential for career advancement.
The predicted salary is between 32765 - 34490 £ per year.
An exciting permanent opportunity has arisen to join our Service Charge Team. As our Service Charge Specialist, this customer-focused position will see you being responsible for setting and managing financial forecasts for our shared homeowners, leaseholders and rented properties. You will play a key role in coordinating with the wider service charge team, stakeholders and other departments to ensure our service charge data is accurate for our customers, correctly identifying and resolving any issues that arise.
Main Duties
- Provide a responsive front line customer service in all aspects of service charge enquiries in line with service expectations and key performance indicators.
- Prepare support documentation for formal challenges (relating to First Tier Tribunal and other civil law actions) and attending hearings as required.
- Ensuring that processes are carried out effectively and in line with policy, procedure and legislation.
- Resolve service failures, complaints and disputes and initiate and deliver service improvements.
- Set and manage financial forecasts for Service Charge activities, highlighting and liaising variance with relevant teams and individuals.
- Provide advice on leasehold and service charge issues to customers, colleagues and relevant stakeholders.
- Ensuring charges are coded and allocated correctly.
Skills
- Demonstrates and encourages a proactive can-do, problem-solving approach, with a high level of attention to detail.
- Ability to interpret financial information including monitoring budgets.
- Ability to use a broad range of IT systems including advanced Excel.
- Ability to interpret numerical data and complex documents, presenting analysis and conclusions in an easy to understand way, both in person and in writing.
- A coordinated, planned and problem-solving approach to work and issues affecting service charge payers and colleagues.
- Ability to explain complex or technical information to a variety of audiences – both internal and external.
- Knowledge and/or experience of budget management and appropriate controls.
- Experience and detailed understanding of Service Charges, Housing and/or Residential Property Management.
- Knowledge of the legal and statutory framework around home ownership & service charges and preparing legal cases for Courts and Tribunals.
- Experience of working in a customer service environment.
Service Charge Specialist - London employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Specialist - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Charge Specialist role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service charges and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence and nail your responses.
✨Tip Number 3
Showcase your skills! Bring along examples of your work, especially anything that demonstrates your financial forecasting or problem-solving abilities. We want to see how you can make an impact in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Charge Specialist - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Specialist role. Highlight your experience with financial forecasts, customer service, and any relevant IT skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your problem-solving approach and attention to detail – we love that!
Showcase Your Customer Service Skills: Since this role is all about customer focus, make sure to highlight your experience in providing excellent customer service. Share specific examples of how you've resolved issues or improved processes in the past – we want to know how you can bring that to our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MTVH
✨Know Your Numbers
As a Service Charge Specialist, you'll need to interpret financial information and manage budgets. Brush up on your financial skills and be ready to discuss how you've handled budgets in the past. Prepare examples of how you’ve successfully forecasted or managed service charges.
✨Customer Service is Key
This role is all about providing excellent customer service. Think of specific instances where you've resolved customer complaints or improved service delivery. Be prepared to share these stories during your interview to demonstrate your proactive approach.
✨Understand the Legal Framework
Familiarise yourself with the legal aspects surrounding service charges and home ownership. You might be asked about your experience with First Tier Tribunal challenges or how you would handle disputes. Showing that you understand the legal context will set you apart.
✨Excel at Excel
Since advanced Excel skills are crucial for this position, make sure you can talk about your proficiency with spreadsheets. Consider preparing a quick example of how you've used Excel to analyse data or present findings clearly, as this will showcase your technical abilities.