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- Tasks: Manage financial forecasts and provide top-notch customer service for service charge enquiries.
- Company: Join a dynamic team in Beeston focused on customer satisfaction and service excellence.
- Benefits: Competitive salary, flexible working policy, and opportunities for professional growth.
- Why this job: Make a real difference in the lives of homeowners and leaseholders while developing your skills.
- Qualifications: Experience in customer service and a knack for interpreting financial data.
- Other info: Exciting permanent role with a focus on teamwork and problem-solving.
The predicted salary is between 32765 - 34490 £ per year.
An exciting permanent opportunity has arisen to join our Service Charge Team. As our Service Charge Specialist, this customer-focused position will see you being responsible for setting and managing financial forecasts for our shared homeowners, leaseholders, and rented properties. You will play a key role in coordinating with the wider service charge team, stakeholders, and other departments to ensure our service charge data is accurate for our customers, correctly identifying and resolving any issues that arise.
Main Duties:
- Provide a responsive front line customer service in all aspects of service charge enquiries in line with service expectations and key performance indicators.
- Prepare support documentation for formal challenges (relating to First Tier Tribunal and other civil law actions) and attending hearings as required.
- Ensuring that processes are carried out effectively and in line with policy, procedure, and legislation.
- Resolve service failures, complaints, and disputes and initiate and deliver service improvements.
- Set and manage financial forecasts for Service Charge activities, highlighting and liaising variance with relevant teams and individuals.
- Provide advice on leasehold and service charge issues to customers, colleagues, and relevant stakeholders.
- Ensuring charges are coded and allocated correctly.
Skills:
- Demonstrates and encourages a proactive can-do, problem-solving approach, with a high level of attention to detail.
- Ability to interpret financial information including monitoring budgets.
- Ability to use a broad range of IT systems including advanced Excel.
- Ability to interpret numerical data and complex documents, presenting analysis and conclusions in an easy to understand way, both in person and in writing.
- A coordinated, planned, and problem-solving approach to work and issues affecting service charge payers and colleagues.
- Ability to explain complex or technical information to a variety of audiences – both internal and external.
- Knowledge and/or experience of budget management and appropriate controls.
- Experience and detailed understanding of Service Charges, Housing, and/or Residential Property Management.
- Knowledge of the legal and statutory framework around home ownership & service charges and preparing legal cases for Courts and Tribunals.
- Experience of working in a customer service environment.
Service Charge Specialist employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Specialist
✨Tip Number 1
Get to know the company and its values before your interview. Research their service charge policies and customer service approach. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to service charges and customer service. Think about how you can demonstrate your problem-solving skills and attention to detail with real-life examples from your past experiences.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about the team dynamics, challenges they face, or how they measure success in the Service Charge Team. This shows you're engaged and ready to contribute.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and other roles that might interest you.
We think you need these skills to ace Service Charge Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Charge Specialist role. Highlight your experience with financial forecasts and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a proactive can-do attitude, so share any experiences where you resolved issues or improved processes. This will show us you're the right fit for our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your qualifications and experiences. Remember, we appreciate attention to detail, so make sure everything is well-structured and easy to read.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at MTVH
✨Know Your Numbers
As a Service Charge Specialist, you'll need to interpret financial information and manage budgets. Brush up on your financial skills and be ready to discuss how you've handled budgets in the past. Prepare examples of how you’ve successfully forecasted or managed financial data.
✨Customer Service is Key
This role is all about providing excellent customer service. Think of specific instances where you've resolved customer complaints or improved service delivery. Be prepared to share these stories during your interview to demonstrate your proactive approach.
✨Understand the Legal Framework
Familiarise yourself with the legal aspects surrounding service charges and home ownership. Be ready to discuss any relevant experience you have with legal cases or tribunal hearings, as this will show your understanding of the complexities involved in the role.
✨Showcase Your IT Skills
Advanced Excel skills are a must for this position. Make sure you can talk about your experience with various IT systems and how you've used them to analyse data. If possible, bring examples of reports or analyses you've created to showcase your abilities.